Leonard Santos

ASES Assistant [Muscatel Middle School]:

• Facilitated group activities that promoted social skills development and positive peer interactions among students.
• Assigned daily lesson plans designed to motivate students and allow for creativity.
• Collaborated with team to ensure safety, productivity, and well-being of students

Cafeteria Substitute Helper [Varied Sites]:

• Assisted cafeteria staff in serving menu items, cleaning, and food preparation.
• Improved lunchroom efficiency by organizing and streamlining food service processes.
• Accommodated for students with dietary restrictions by offering appropriate meal substitutions

• Review site policy and procedure manual. Assist in the development and revision of facility policies and procedures.
• Discuss with preceptor the menu type and its modification to accommodate therapeutic diets.
• Monitor production schedules and trayline; conduct tray audits.
• Conduct inventory of food and supplies.

• Managed three team members per shift to ensure efficient production of products, increase sales, and improve customer experience
• Trained new employees with position-based duties, shift operations, product creation, customer service, and food service skills
• Collaborated with store manager to uphold quality control protocols by hosting team meetings, creating daily shift-oriented checklists, and conducting routine audits
• Responded to and resolved customer questions and concerns.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

• Monitored supply chain responsible for centralizing flow of goods and services, and processed materials into final product
• Screened product and enforced quality assurance to sustain customer satisfaction
• Excelled in surpassing key performance indicators and meeting benchmark goals by increasing revenue, productivity, and cost-effectiveness
• Operated with two team members to fulfill company goals and standards