Leonard Shoulders R.T.(R)
Alief,Texas
Summary
Dedicated to delivering exceptional customer service to internal and external clients, with over 15 years of progressive experience in service-driven operations. Proven ability to thrive in team environments while excelling independently, leveraging strong skills in GPS and location software to optimize delivery routes. Extensive leadership background encompasses planning, organizing, and task analysis focused on quality assurance and compliance. Committed to effectively managing skilled staff to ensure optimal customer satisfaction and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Delivery
Favor Company
Houston
02.2019 - 09.2019
- Coordinated logistics for product pickups and deliveries from restaurants and stores, maintaining high standards of customer service.
- Utilized mobile application to track and manage delivery progress from initial assignment to final delivery.
- Enhanced customer satisfaction by prioritizing and optimizing customer experience.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
Seasonal Delivery Services
UPS
Houston
11.2018 - 01.2019
- Achieved timely loading and sorting of packages by zones, addresses, and zip codes, enhancing delivery efficiency.
- Managed logistics of personal vehicle to ensure prompt and accurate delivery of customer packages.
- Leveraged handheld electronic devices for accurate and timely tracking of delivery status.
- Provided exceptional customer service making the customers’ experiences a priority.
- Monitored compliance with HIPAA standards to protect sensitive customer information.
Diagnostic Radiology Imaging Manager (Retired)
CHI-St. Luke’s -Baylor St. Luke’s Medical Center
Houston, Texas
05.2004 - 05.2014
- Oversaw compliance of staff with patient safety protocols. Managed HIPAA compliance initiatives. Directed training programs for biohazard waste handling and bloodborne pathogen safety.
- Initiated, guided, and directed the coordination of all functions for the Imaging Department.
- Served as a resource expert for staff, providing guidance and support for professional development.
- Oversaw quality assurance protocols to enhance care standards in imaging department.
- Executed departmental activity decisions aligned with hospital administrative, human resource, and TDH standards.
- Received Manager of the year award- 2006
- Developed training programs for radiologic technologists, improving skill sets and operational standards.
- Oversaw access to pharmaceuticals utilizing Pyxis system in accordance with pharmacy department guidelines.
Education
Associate of Science - Radiology
New York City College of Technology of The City University of New York
Brooklyn, NY, United States10.1981
Skills
- Customer Service
- Compliance with HIPAA regulations
- Compliance with bloodborne pathogens regulations
- Product Delivery
- Facilitating positive customer experiences
- Proficient in GPS technology
Affiliations
American Registry Radiology Technologist
Texas Medical Board
Certification
- Radiologic Technologist
- Licensed Texas Department of Health - Medical Radiologic Technologist
- HIPPA
- OSHA for Healthcare with Bloodbourne Pathogens Training
- Infection Prevention and Control Principles
Timeline
Product Delivery
Favor Company
02.2019 - 09.2019
Seasonal Delivery Services
UPS
11.2018 - 01.2019
Diagnostic Radiology Imaging Manager (Retired)
CHI-St. Luke’s -Baylor St. Luke’s Medical Center
05.2004 - 05.2014
Associate of Science - Radiology
New York City College of Technology of The City University of New York
Activities and Honors
American Registry of Radiologic Technologists, American Society of Radiologic Technologists, Licensed by - Texas Medical Board, The President’s Award for Team Excellence - ST. Luke's Episcopal Health System, Houston Community College - Employer Appreciation (Wall Mount), Award for Outstanding Contributions during the Flooding of Tropical Storm Allison