Leonard Simpson
Hedgesville
Summary
Dynamic Area Manager with a proven track record at WIS International Inventory Service, excelling in operations management and staff development. Enhanced inventory accuracy through streamlined processes, reducing discrepancies significantly. Skilled in relationship building and team mentoring, fostering a culture of excellence and efficiency in diverse environments.
Overview
45
45
years of professional experience
Work History
Area Manager
WIS International Inventory Service
12.2004 - Current
- Led inventory management operations across multiple locations, ensuring accuracy and efficiency.
- Developed and implemented training programs for staff to enhance performance and productivity.
- Mentored team members in best practices for inventory management and customer service excellence.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Streamlined inventory processes, reducing discrepancies through improved auditing techniques.
- Coordinated logistics and scheduling for inventory counts, optimizing resource allocation.
Food Service Coordinator
Aramark Correctional Services
06.2002 - 06.2004
- Coordinated daily meal service operations for diverse populations in correctional facilities.
- Developed and implemented efficient food inventory management systems to reduce waste.
- Trained staff on food safety protocols and proper handling techniques to ensure compliance.
- Monitored food preparation processes, ensuring adherence to nutritional standards and guidelines.
Census Enumerator
US Commerce Department
06.1999 - 06.2002
- Collected and verified demographic data from households to ensure accurate population statistics.
- Conducted interviews with residents, utilizing strong communication skills to gather necessary information.
- Maintained confidentiality of sensitive information while following established protocols and procedures.
- Trained and mentored new enumerators on best practices for effective data collection techniques.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
Restaurant General Manager
Host Marriott
12.1986 - 08.1998
- Directed daily operations to ensure exceptional guest experiences and service quality.
- Managed staff recruitment, training, and performance evaluations to maintain high operational standards.
- Implemented cost control measures to enhance profitability without compromising quality.
- Developed and executed marketing strategies to increase brand visibility and customer engagement.
- Analyzed sales data to identify trends, optimize menu offerings, and drive revenue growth.
- Fostered a positive workplace culture through effective team leadership and conflict resolution skills.
- Ensured compliance with health and safety regulations to maintain a safe dining environment.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Restaurant Manager
PepsiCo
06.1981 - 11.1986
- Oversaw daily operations, ensuring high standards of service and guest satisfaction.
- Managed staff schedules, optimizing labor costs while maintaining service quality.
- Developed training programs, enhancing team skills and operational efficiency.
- Implemented inventory control systems, reducing waste and improving cost management.
- Analyzed customer feedback to identify improvement areas and enhance dining experience.
- Monitored compliance with health regulations, maintaining a safe environment for guests and staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - General Studies
University of Maryland, College Park
College Park, MD12-1983
High School Diploma -
Our Lady of Good Counsel H.S.
Wheaton, MD06-1981
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Operations
- Controlling costs
- Staff development
- Employee scheduling
- Policies and procedures
- Customer relations
- Staff supervision
Timeline
Area Manager
WIS International Inventory Service
12.2004 - Current
Food Service Coordinator
Aramark Correctional Services
06.2002 - 06.2004
Census Enumerator
US Commerce Department
06.1999 - 06.2002
Restaurant General Manager
Host Marriott
12.1986 - 08.1998
Restaurant Manager
PepsiCo
06.1981 - 11.1986
No Degree - General Studies
University of Maryland, College Park
High School Diploma -
Our Lady of Good Counsel H.S.