Leonard Church
Niagara Falls,NY
Summary
Experienced administrative professional coordinating supplies, records, and schedules to ensure office teams are prepared for daily demands. Proficient in diverse software for creating professional spreadsheets, reports, and correspondence. Approachable and service-oriented with a positive and upbeat attitude towards task completion. Demonstrated dedication and success in fast-paced office environments. Hardworking team player with expertise in various clerical tasks and supporting staff members. Known for responsibility, punctuality, and productivity even with minimal supervision. Highly organized and dependable, managing multiple priorities with a positive mindset. Willing to take on additional responsibilities to help the team achieve its goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Bus Driver Trainee
Niagara Wheatfield Central School District
01.2024 - Current
- Learned and followed school transportation procedures.
- Maintained order and discipline on bus to prevent accidents or injuries.
- Provided safe and reliable school bus transportation service on fixed routes.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
Assistant General Manager (AGM)
Hampton Inn Buffalo Airport Galleria Mall
09.2022 - 05.2023
- Assist GM as needed
- Work with staff to bring up guest satisfaction scores
- Enter data into Profit Sword
- Help guest with checking in and checking out of the hotel
- Handle guest complaints and comments.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Motivated and led team members to work together to achieve targets.
General Manager
Hampton Inn by Hilton Buffalo Lockport
11.2021 - 03.2022
- Running property
- In charge of hiring and HR, accounts payable and accounts receivable, dealing with customer service issues, and all sales
- OnQ certified.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Developed and implemented strategic plans to achieve company objectives.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Executive Assistant
Hampton Inn & Suites Ocala
05.2018 - 04.2021
- Increased customer service score
- Decreased food cost
- Fill in for other managers as needed
- Distribute results of surveys to department managers.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Revenue Manager
The Mansfield hotel
05.2017 - 03.2018
- Increased group booking and 3rd party sales
- Optimized sales and made budget numbers
- Member of Executive Committee
- Part of team that envisioned the new web site for property.
Housekeeping Manager
The Shoreham hotel
05.2016 - 05.2017
- Scheduling for unionized department
- Introduced new cleaning methods and products
- Improved cleanliness scores
- Member of the Executive Committee
- Managed a staff of 40.
Sales
highland homes
05.2015 - 03.2016
- Sold new homes
- Helped buyers from dirt to finished home.
- Assisted clients with new home buying processes by coordinating with referring lenders to facilitate mortgage qualification.
- Established solid and loyal relationships with many prospective home buyers.
- Conducted model home walk-throughs to showcase floor plan diversity and promote timely selection in home buying process.
Director of Housekeeping
Hampton Inn & Suites Ocala, FL
08.2011 - 05.2015
- Accounts receivable, accounts payable, ordering and payroll
- Human resource skills include hiring, training, benefits, and terminations
- Customer service
- Quality Assurance score of 99.32 and #1 on TripAdvisor for the Ocala area.
Education
Associate of Arts - Business Administration
Bachelor of Arts - Law and Society
Master of Arts - Evangelism and Church Planting
Associate of Arts - Elementary Education
Skills
- Expert in Microsoft Office
- Revenue management
- Housekeeping management
- Personal assistant experience
- Calendar management
- Accounts receivable
- Accounts payable
- Office manager experience
- Human resources
- Event planning
- Payroll
- Microsoft Outlook
- Hotel experience
- Guest services
- Sales
- Microsoft Excel
- Customer Service
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
- Behavior Management
- Commercial driving
Certification
Commercial Driver's License (CDL), Class B, 03/01/28, NY, S (School bus)) - P (Passenger vehicles)
Timeline
School Bus Driver Trainee - Niagara Wheatfield Central School District
01.2024 - Current
Assistant General Manager (AGM) - Hampton Inn Buffalo Airport Galleria Mall
09.2022 - 05.2023
General Manager - Hampton Inn by Hilton Buffalo Lockport
11.2021 - 03.2022
Executive Assistant - Hampton Inn & Suites Ocala
05.2018 - 04.2021
Revenue Manager - The Mansfield hotel
05.2017 - 03.2018
Housekeeping Manager - The Shoreham hotel
05.2016 - 05.2017
Sales - highland homes
05.2015 - 03.2016
Director of Housekeeping - Hampton Inn & Suites Ocala, FL
08.2011 - 05.2015
College of Central Florida - Associate of Arts, Business Administration
Penn State World Campus - Bachelor of Arts, Law and Society
Liberty University - Master of Arts, Evangelism and Church Planting
College of Central Florida - Associate of Arts, Elementary Education
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