Leonard Stevenson
Nanjemoy,MD
Summary
Versatile Special Education Teacher with focus on individual student needs across academia and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement.
Overview
12
12
years of professional experience
Work History
SPECIAL EDUCATION MATH TEACHER
HENRY E. LACKEY HIGH SCHOOL
08.2020 - Current
- Plan and deliver specially designed instruction in the areas of academic, functional, communication, and social skills
- Create a structured, welcoming, and safe learning environment designed to limit student distraction and enhance generalization of skills
- Generate and implement instructional materials, visual/environmental supports and data collection systems
- Employ data-driven decisions to revise instructional programming and interventions
- Utilize a variety of evidence-based instructional and behavioral practices specific to students with autism
- Implement and collect data to support student progress and Behavior Intervention Plans (BIPs)
- Attend and implement annual crisis prevention and response training
- Communicate effectively with students, parents, staff, and community members
- Follow required procedures to include Special Education legal procedures and guidelines as outlined in IDEA and COMAR
- Follow required policies, procedures, and practices as outlined by Charles County Board of Education and the Charles County Department of Instruction and Special Education
- Other duties as prescribed by Maryland State Law, Board of Education policy, Negotiated Agreement, and Building Principal.
COMMUNICATION CENTER MANAGER
NAVAL RESEARCH LABROTORY FEDERAL CREDIT UNION
06.2014 - 07.2020
- Staff Management
- Coordinate the daily activities of the department, create rotational schedules, and monitor the daily completion of critical tasks
- Monitor call volumes, call recordings, and train, coach, develop mentor, and counsel employees
- Motivate individuals to achieve high levels of performance and initiate progressive discipline when needed
- Conduct quality reviews, and measure and document employee performance in evaluations
- Provide reporting to management and staff, and keep management apprised of all critical issues and updates
- Execute the strategic vision of the organization through project participation and implementation when requested
- Call Performance and Production
- Monitor and assist the department in handling incoming calls within established acceptable standards, keeping wait times and abandoned rates low
- Ensure adequate scheduling to support incoming call volumes
- Perform administrative activities in the phone system
- Ensure requests made through online and secure messaging are fulfilled
- Monitor call performance metrics to ensure they align with the organization’s service standards, consistently managing average wait times and abandoned call rates
- Participate on implementation teams on the rollout of new systems and solutions for employees and the membership
- Provide call performance reporting to management
- Member Service
- Deliver timely and exceptional service
- Assist prospective, new, and existing members
- Resolve complex and routine inquiries pertaining to products, services, and existing accounts
- Handle escalated calls and serve as the subject matter expert for the team before escalating matters to other departments
- Maintain effective communication with members and serve as a first point of escalation for member-related matters.
REALTY ANALYST
PANUM GROUP, LLC. (THE US DEPT. OF AGRICULTURE)
03.2012 - 05.2014
- Team lead and liaison between consulting company and client
- Delegates tasks to a team of sixteen (16) individuals
- Helps create new project developments for the client
- Establishes successful plans to execute various lease actions (i.e., Succeeding Leases, Full and Open Competitions, Lease Extensions, Space Reductions, and Expansions)
- Manages full life cycle of leases
- Identifies, recruit, and collaborates with local newspapers to publish advertisements seeking office space for the Government
- Build customer relationships and professional development with client on the jobsite
- Provide on-site training for new hires
- Facilitates financial and business decisions for real property leasing.
Education
BACHELOR OF ARTS - SPORTS MANAGEMENT, EVENT AND FACILITY MANAGEMENT
WESLEY COLLEGE
DOVER, DE08.2011
Skills
- Proficiency in Microsoft Office and Adobe Acrobat
- Payroll Processing
- Strong Communication Skills
- Proficient in Financial Research
- Proficient in Business Evaluation Writing
- Strong Team Player
- Excellent Oral and Written Skills
- Project Management Trained (NRLFCU, 2018)
Timeline
SPECIAL EDUCATION MATH TEACHER
HENRY E. LACKEY HIGH SCHOOL
08.2020 - Current
COMMUNICATION CENTER MANAGER
NAVAL RESEARCH LABROTORY FEDERAL CREDIT UNION
06.2014 - 07.2020
REALTY ANALYST
PANUM GROUP, LLC. (THE US DEPT. OF AGRICULTURE)
03.2012 - 05.2014
BACHELOR OF ARTS - SPORTS MANAGEMENT, EVENT AND FACILITY MANAGEMENT
WESLEY COLLEGE