Leonard Torres
Hollywood,FL
Summary
With a proven track record at Elite Guard and Roversland Inc, I've enhanced security measures and operational efficiency by overhauling systems and leading teams to peak performance. Skilled in security management and fostering high-performance cultures, I've significantly reduced incidents and improved profitability, demonstrating strong leadership and strategic planning abilities.
Overview
26
26
years of professional experience
Work History
Security Guard Supervisor
Elite Guard
06.2013 - 08.2022
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Implemented emergency evacuation drills periodically to familiarize staff with procedures and improve overall preparedness for critical situations.
- Monitored alarm systems to ensure prompt response to any triggered alerts or potential threats within the facility''s premises.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Ensured compliance with safety regulations through regular inspections, assessments, and updates to company policies.
- Supervised access points at special events or functions held within the secured facilities ensuring guests complied with entry requirements.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented strategies to prevent and respond to security incidents.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Collaborated with management to develop security policies and procedures.
- Conducted regular patrols of facility to detect and deter security threats.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Assessed electronic security systems and reported malfunctions.
- Trained security workers on site-specified procedures.
- Provided first-line support to shift workers during incidents and escalated situations as appropriate.
- Completed shift handover reports and debriefed next shift upon arrival.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Recorded daily security occurrences in site assignment log.
- Performed security investigations and reported findings to client management.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
Manager Director
Roversland Inc
02.1997 - 06.2010
- Onboarded new employees with training and new hire documentation.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.
- Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Promoted a culture of accountability within the team, driving individual ownership for delivering results on time and within budget constraints.
- Collaborated with cross-functional departments for successful product launches, meeting or exceeding target milestones in both timeline and budget aspects.
- Optimized resource allocation to maximize operational efficiency without compromising quality or service levels.
- Spearheaded corporate restructuring efforts, leading to improved organizational effectiveness and streamlined operations.
- Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
- Evaluated existing policies and procedures on an ongoing basis; identified areas for improvement and implemented necessary changes.
- Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
- Delivered consistent revenue growth by identifying new markets and pursuing untapped business opportunities.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Associate of Applied Science - Civil Engineering
Preparatorios
Montevideo 12-1962
Skills
- Contractor supervision
- Alarm systems
- Workplace safety
- Access badge management
- Facility inspections
- Security management
- Event security
- Vehicle patrol
- Security planning
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Professional Working
Italian
Professional Working
Portuguese
Limited Working
Timeline
Security Guard Supervisor
Elite Guard
06.2013 - 08.2022
Manager Director
Roversland Inc
02.1997 - 06.2010
Associate of Applied Science - Civil Engineering
Preparatorios
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