Leonard Torrez
Las Vegas,NM
Summary
Seeking employment as an individual working with the general public for the opportunity for advancement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Student Services Assistant
New Mexico Highlands University
Las Vegas, NM
08.2024 - Current
- Provided assistance to students regarding tuition payment funding and scholarships.
- Assisted in developing new initiatives to enhance the quality of student services offered by the university.
- Answered student, family and visitor questions with friendly and knowledgeable support.
- Organized and maintained files related to student services activities.
- Provided support and guidance to students to maintain a collaborative work environment.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Home Health Caregiver
New Choices Home Health
Las Vegas, NM
01.2023 - Current
- Helped clients stay happy and healthy by providing mental and emotional support.
- Managed patient transportation and appointment scheduling.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Tutor
Catholic Charities of the Texas PanHandle
Amarillo, TX
03.2024 - 08.2024
- Monitored and recorded students' progress, providing detailed reports to parents and teachers.
- Created engaging learning materials and exercises to facilitate understanding and retention.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Utilized online platforms and resources to conduct virtual tutoring sessions.
- Developed lesson plans tailored to the needs of each student.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Collaborated with teachers and parents to align tutoring strategies with classroom objectives.
Child Caregiver
Children's Learning Centers
Amarillo, TX
12.2023 - 03.2024
- Assisted children in development of social, communication and problem-solving skills.
- Maintained organized and clean classroom and play areas.
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Developed individual care plans for children based on their needs and interests.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Organized age-appropriate activities such as arts and crafts, games and educational lessons.
- Assisted with meal preparation and clean up after meals.
- Established positive relationships with parents and guardians to communicate daily updates on their child's progress.
Library Student Aide
New Mexico Highlands University
Las Vegas, NM
08.2022 - 10.2023
- Lent, reserved and collected books at circulation desks and processed for inter-library loans.
- Organized and updated periodicals shelves according to Dewey Decimal System.
- Created instructional materials for patrons on how to use various library resources.
- Supported library staff with special projects and research tasks.
- Instructed patrons on using reference sources, card catalogs and automated information systems.
- Maintained records of items received, issued and returned.
- Designed or maintained library websites and online catalogs.
- Managed check-in and check-out processes using library software.
- Catalogued and shelved books, periodicals, and other media.
- Performed light administrative tasks, such as answering phones and filing documents.
Customer Service Representative/Collections Agent
Intoxalock
Remote
01.2021 - 07.2022
- Managed inbound and outbound calls to address customer inquiries.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Scheduled appointments for removals and monthly vehicle inspections.
- Processed equipment return shipments by mailing boxes and labels to customers.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Negotiated rates with customers and entered payments into accounting system.
- Tracked and reported on collections activity and performance metrics to management.
Bartender
Dick's Pub & Restaurant
Las Vegas, NM
01.2022 - 05.2022
- Poured wine, beer and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Collected and organized daily till totals and tips.
- Performed opening and closing duties including restocking supplies.
Receptionist/Certified Veterinary Assistant
Sheepdraw Veterinary Hospital
Greeley, CO
08.2020 - 12.2021
- Scheduled appointments and managed telephone communications efficiently.
- Established new client and patient records accurately.
- Prepared and maintained medical records to ensure compliance.
- Processed prescriptions and facilitated over-the-counter sales transactions.
- Maintained front office and reception area to uphold professional standards.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Helped veterinarian with neutering, tooth removal and casting broken bones.
- Educated clients on proper animal health care routines.
- Dispensed medications orally or topically as directed by veterinarian.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
Receptionist
Desertgate Internet/Genesys Computers LLC.
Las Vegas, NM
08.2016 - 07.2020
- Organized, filed, and updated customer account paperwork to maintain accurate records.
- Processed payments and enrolled new customers efficiently.
- Troubleshot internet connection issues via phone and email.
- Typed and prepared documentation for scheduling installation and maintenance appointments.
- Conducted follow-up calls regarding appointment reminders and customer connection status.
- Sent emails, documents, and contracts to customers as needed.
- Assisted customers with inquiries and ensured proper paperwork was provided.
- Collaborated with collection accounts to guide customers back on track financially.
Customer Service Representative/Barista
Charlie's Bakery & Cafe
Las Vegas, NM
03.2014 - 08.2016
- Prepared tables for meals, including setup items such as linen, silverware, and glassware; greeting guests, escorting guests to their tables; presenting menus to the guests and answering questions about menu items, or making recommendations; taking food and drink orders; serving food and drinks; checking with guests to ensure that they are enjoying their meals and taking action to correct any problems; and removing dishes and glasses from the tables for cleaning.
- Clean up the front of the restaurant, such as sweeping, mopping, and cleaning the windows.
- Keeping supplies stocked (such as coffee cups, donut boxes etc.).
- Making of coffees, iced drinks, teas and other caffeinated beverages.
- Selling and preparing baked goods to be distributed to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Front Desk Receptionist
Super 8 Motel
Las Vegas, NM
11.2013 - 03.2014
- Checking in guests, allocating rooms and handing over keys, answering questions about hotel facilities and about local transport, places of interest and entertainment, dealing with special requests, such as room service and taxi bookings.
- Managed cash drawer according to established accounting guidelines.
- Processing transactions, creating invoices, and finalizing charges before posting them.
- Performed administrative duties such as filing documents, preparing correspondence.
- Maintained daily records of room availability and rates.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
Animal Caregiver/Administrative Aide
City of Las Vegas Animal Shelter
Las Vegas, NM
04.2013 - 10.2013
- Provided care, cleaned animal kennels, fed & watered animals. Cleaned animals laundry; such as bedding and blankets.
- Recorded observations of animal behavior, health, diet and other information as required.
- Gave vaccinations and medicines to sick or immune animals.
- Organized, filed, and updated paperwork from adoptions or incoming animals.
- Processed invoices, purchase orders, and electronic bills for city requests.
- Computer work involves typing, certificates of service, memos, emails, documents and files.
- Helped customers answer questions and provide them with paperwork for adoption.
Customer Service Representative
Dollar General
Las Vegas, NM
03.2010 - 08.2012
- Responsibilities included assisting customers, handling money, keeping store areas clean such as sweeping, mopping floors, and cleaning restrooms.
- Received merchandise in stores, warehouses, stockrooms, and other storage facilities; unpack it; mark items with identifying codes, such as price, stock, or inventory control codes; stock shelves; and help customers with their questions and purchases.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
Education
BBA - Business Administration
New Mexico Highlands University
true12-2025
Associate of Science - Veterinary Science
Ashworth College
Norcross, GA05.2015
High School Diploma -
LAS VEGAS CHRISTIAN ACADEMY
Las Vegas, NM05.2011
Skills
- Fluent in English & Spanish
- Efficient in Microsoft Word, Excel, PowerPoint, Publisher
- Filing, Organization, Documenting
- Recordkeeping and bookkeeping
- QuickBooks expert
- Expert computer skills
- Excellent customer service skills
Certification
First Aid/CPR/AED Certificate
Texas Food Handler Certificate
References
- Adrian Estrada (505)377-1000
- Michelle King (505)426-6621
- Jade Quintana (509)302-5494
Timeline
Student Services Assistant
New Mexico Highlands University
08.2024 - Current
Tutor
Catholic Charities of the Texas PanHandle
03.2024 - 08.2024
Child Caregiver
Children's Learning Centers
12.2023 - 03.2024
Home Health Caregiver
New Choices Home Health
01.2023 - Current
Library Student Aide
New Mexico Highlands University
08.2022 - 10.2023
Bartender
Dick's Pub & Restaurant
01.2022 - 05.2022
Customer Service Representative/Collections Agent
Intoxalock
01.2021 - 07.2022
Receptionist/Certified Veterinary Assistant
Sheepdraw Veterinary Hospital
08.2020 - 12.2021
Receptionist
Desertgate Internet/Genesys Computers LLC.
08.2016 - 07.2020
Customer Service Representative/Barista
Charlie's Bakery & Cafe
03.2014 - 08.2016
Front Desk Receptionist
Super 8 Motel
11.2013 - 03.2014
Animal Caregiver/Administrative Aide
City of Las Vegas Animal Shelter
04.2013 - 10.2013
Customer Service Representative
Dollar General
03.2010 - 08.2012
BBA - Business Administration
New Mexico Highlands University
Associate of Science - Veterinary Science
Ashworth College
High School Diploma -
LAS VEGAS CHRISTIAN ACADEMY
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