LEONARD WARFIELD

• Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
• Improved client well-being by providing personalized and compassionate in-home care services.
• Monitored client health by performing routine pulse, temperature and blood pressure checks.

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Improved team productivity by implementing efficient scheduling and task delegation methods.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
• Collaborated with team members to optimize production processes and improve overall performance.
• Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

• Enhanced customer experience with friendly demeanor and prompt assistance when needed.
• Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Directed patrons to designated parking spaces.
• Answered general questions about parking fees, facilities, and directions.
• Reduced instances of theft or vandalism by vigilantly watching over parked vehicles and promptly reporting any suspicious activities.
• Parked and retrieved cars according to customer needs.
• Kept parking lot usage orderly by enforcing parking regulations.

• Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
• Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.

Confirmed that appropriate changes were made to resolve customers' problems

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Recommended and helped customers select merchandise based on their needs
• Scheduled and directed staff in daily work assignments to maximize productivity
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
• Developed and maintained exceptional customer service standards
• Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
• Built sales forecasts and schedules to reflected desired productivity targets
• Performed restaurant walk-throughs to gauge timeliness and excellent service quality
• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
• Counseled and disciplined staff when necessary
• Consistently obtained highest rating from the county health department
• Last rating was 100