Leonard A. Castro
Reno,NV
Summary
- Experienced Store Manager adept at problem solving, customer service, hiring and training hardworking, quality staff.
- Personable and responsible Sales person with 5+ years in retail and customer service with another 2+ years of management experience. Solid team player with upbeat, positive attitude.
- Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Overview
12
12
years of professional experience
Work History
Personal Banker
Wells Fargo
11.2021 - 12.2023
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
Teller
Wells Fargo
Reno, NV
09.2018 - 11.2021
- Served an influx of customers each shift, while remaining composed and professional even in high-stress situations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Held financial conversions to ensure customers are succeeding financially
Store Manager
Pacsun
Reno, NV
04.2016 - 09.2018
- Addressed customer inquiries and resolved complaints. Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies.
Delivery Driver/Merchandiser
Barone Distribution & Wholesale
Reno, NV
04.2015 - 12.2015
- Loaded and unloaded trucks and vans each day.
- Completed a daily pre-trip inspection checklist before the first delivery of the day.
- Presented customers with bills and receipts and collected payments for goods delivered.
- Resolved customer complaints and adjusted orders. Processed payments by accepting cash, checks and credit card payments. Verified loads against shipping papers.
- Operated heavy equipment, including forklifts, stair climbers, and pallet jacks.
- Obtained signatures needed to complete and process all paperwork in a timely manner.
Senior Sales / Management
Pacsun
Reno, NV
10.2014 - 04.2015
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Trained new employees on sales and register procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Assisted customers with store and product complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Accurately logged all daily shipping and receiving orders.
Workload
Tillys
Reno, Nevada
02.2012 - 10.2014
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Stocked and rotated inventory regularly.
- Organized the store by returning all merchandise to its proper place.
Program Service Technician I
Washoe County School District
Reno, NV
12.2023 - Current
- Utilized Microsoft products such as Excel, Word and other programs on a daily basis when completing tasks.
- Managed time when faced with multiple assignments to ensure deadlines were met
- Adapted to being assigned new projects that involved new systems and processes
- Partnered well with other Co-Workers for group projects that were presented
Education
GED -
Damonte Ranch High school
2011
Skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Opening/closing procedures
- Top sales performer
- Skilled forklift operator
- Markdown/promotional procedures
- Inventory control familiarity
- Adaptive team player
- Visual merchandising proficiency
- Punctual and reliable
- Pallet jack and hand truck operation
Accomplishments
- Promoted to Store Manager after 6 months in the Assistant Manager position.
- Consistently maintained high customer satisfaction ratings.
- Built teams that embodied company business models and exceeded sales goals on a quarterly/yearly basis.
- Developed relationships with numerous new clients and typically developed those relationships into long time returning clients.
- Certified Notary
Timeline
Program Service Technician I
Washoe County School District
12.2023 - Current
Personal Banker
Wells Fargo
11.2021 - 12.2023
Teller
Wells Fargo
09.2018 - 11.2021
Store Manager
Pacsun
04.2016 - 09.2018
Delivery Driver/Merchandiser
Barone Distribution & Wholesale
04.2015 - 12.2015
Senior Sales / Management
Pacsun
10.2014 - 04.2015
Workload
Tillys
02.2012 - 10.2014
GED -
Damonte Ranch High school