Leonarda Guzman
Summary
Dynamic leader with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Expert in team motivation and customer relations, achieving significant sales growth through exceptional service and efficient problem-solving. Skilled in inventory management and staff training, adept at fostering a positive work environment and driving results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sales Associate
Walmart
09.2021 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant Manager
Carls Jr
10.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Created employee schedules to align coverage with forecasted demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
General Manager
Carls Jr
06.2018 - 10.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Crew Leader /Cook
Carls Jr
10.2016 - 06.2018
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Inspected tools and equipment to maintain safety and efficiency.
- Loaded and unloaded materials onto trucks and trailers.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Team Lead /Grill Cook
McDonald's
10.2012 - 02.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
- Adjusted gas and electric grills to specified temperatures for quality food output.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Trained new staff members on grill station operations, resulting in improved overall performance of the team.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Reduced food waste by implementing proper portion control and efficient cooking techniques.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
Remodel Associate /Retail Stock Associate
Walmart
04.2009 - 11.2012
- Actively participated in training sessions to stay current on best practices for store layout design and implementation techniques.
- Maintained a high level of quality control throughout all phases of the remodeling process, ensuring satisfaction from both customers and management alike.
- Contributed to a positive work environment by offering support and assistance to fellow team members as needed.
- Assisted in post-remodel cleanup efforts, leaving the store in pristine condition and ready for business operations to resume seamlessly.
- Enhanced store appearance by executing various remodeling tasks, including painting, flooring, and fixture updates.
- Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.
- Collaborated with team members to complete large-scale remodels within designated timeframes.
- Followed instructions and safety protocols while operating machinery and equipment.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Reduced shrinkage, conducting regular audits and maintaining a secure work environment.
- Supported visual merchandising efforts, executing store layout changes to optimize product visibility.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
- Managed timely and effective replacement of damaged or missing products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Updated merchandise pricing to match new values and special promotional rates.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
Education
GED -
I Can Do Anything Charter High School
Reno, NV06.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Listening Skills
- Problem-Solving
- Excellent people skills
- Relationship Building
- Exceptional customer service
- Cash Handling
- Money Handling
- Stocking and Receiving
- Cash Register Operation
- Store Opening and Closing
- Inventory Tracking
- Merchandising understanding
- Customer Assistance
- Team Cooperation
- Team Leadership
- Inventory and Stocking
- Sales floor organization
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Willing to Learn
- Positive Attitude
- Shelf Stocking
- Friendly and Personable
- Heavy Lifting
- Loading and unloading
- Merchandise Stocking
- Customer Relationships
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Management
- Employee Scheduling
- Retail Operations
- Sales Growth
- Hiring and Training
- Shift Scheduling
Languages
English
Timeline
Sales Associate
Walmart
09.2021 - 04.2024
Assistant Manager
Carls Jr
10.2019 - 07.2021
General Manager
Carls Jr
06.2018 - 10.2020
Crew Leader /Cook
Carls Jr
10.2016 - 06.2018
Team Lead /Grill Cook
McDonald's
10.2012 - 02.2015
Remodel Associate /Retail Stock Associate
Walmart
04.2009 - 11.2012
GED -
I Can Do Anything Charter High School