Leonarda Ibarra

Served as liaison between patients, insurance companies, and healthcare providers to facilitate accurate claims processing and payment resolution.

• Precisely completed appropriate claims paperwork, documentation and system entry.
• Precisely evaluated and verified benefits and eligibility.
• Managed multiple priorities effectively, resulting on-time completion of credentialing tasks for numerous providers simultaneously.
• Posted and adjusted payments from insurance companies.

• Worked to build relationships with customers and built potential for additional sales.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Developed relationships with clients for increased loyalty and repeat business.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals.
• Expanded customer base through targeted prospecting and networking efforts.

• Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw daily operations, identifying bottlenecks and implementing solutions to enhance workflow and productivity.
• Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.