Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Leonarda Mora

Los Angeles,California

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Security Event Staff Member

CSC Security
Los Angeles, California
09.2023 - Current
  • Responded quickly to alarm activations or medical emergencies as needed.
  • Distributed informational pamphlets about safety procedures upon entry into an event area.
  • Addressed any customer complaints in a timely manner and reported issues to supervisors.
  • Kept detailed records of incidents, visitors, and other relevant information.
  • Assisted with crowd control, emergency response, and evacuation procedures when necessary.
  • Verified credentials of staff members before granting them access to restricted areas.
  • Collaborated with local law enforcement agencies during large-scale events as required.
  • Provided assistance to disabled patrons in navigating the venue safely.
  • Ensured that all attendees followed safety protocols and security regulations.
  • Greeted guests and checked tickets for entry into events.
  • Operated metal detectors at entrances when necessary.
  • Maintained a professional demeanor while patrolling the event premises.
  • Performed bag checks and monitored prohibited items.
  • Monitored surveillance cameras to detect suspicious activity or persons.
  • Provided support during setup and takedown activities at the beginning and end of each event.
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Searched bags manually to identify prohibited items and contraband.

Movie Theater Employee

AMC Theatres
Hollywood, California
12.2023 - 05.2024
  • Stocked shelves with supplies needed for concession stand operations.
  • Resolved customer complaints in a professional manner while maintaining company standards of quality service.
  • Maintained high levels of confidentiality when dealing with personal information of customers or staff members.
  • Verified that all safety protocols were followed during movie screenings.
  • Greeted customers and provided information about movies, tickets, concessions, and theater policies.
  • Operated cash registers to process customer transactions for tickets and concession items.
  • Performed daily inventory counts on concession products such as popcorn, candy, fountain drinks.
  • Ran end-of-day reports for management review.
  • Maintained a clean environment by sweeping floors, cleaning bathrooms, and wiping down concession areas.
  • Managed cash register transactions accurately and efficiently.
  • Served as an ambassador for the theater by engaging guests in conversations about upcoming films or special events.
  • Checked tickets at entrance to verify accuracy of admission numbers.
  • Communicated effectively between departments regarding any changes or updates in services or policies.
  • Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
  • Ensured compliance with health regulations related to food handling practices.
  • Worked closely with management team to complete assigned tasks efficiently.
  • Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
  • Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
  • Implemented promotional activities and upsold products to maximize revenue.
  • Prepared and sold concession stand items, including popcorn, candy, and beverages, adhering to health and safety guidelines.
  • Managed cash and credit transactions and balanced registers after shifts.
  • Collected and took out garbage from concession stand and bathroom bins.
  • Coordinated with cleaning staff to ensure theaters were sanitized and adhered to health regulations.
  • Enforced age restrictions and movie ratings, ensuring compliance with legal and company policies.
  • Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
  • Performed ushering duties and assisted customers with seating.
  • Replenished concession stand supplies, keeping inventory levels optimal for customer demand.
  • Performed cash handling and register operations with accuracy and integrity.
  • Answered customer questions and concerns regarding tickets, pricing and promotions.
  • Swept food, debris and trash off of lobby and movie room floors.
  • Handled emergency situations calmly, following protocols to ensure guest safety.
  • Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
  • Complied with health and sanitation practices and procedures.
  • Determined authenticity and applicability of presented tickets.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained positive working relationship with fellow staff and management.
  • Recognized security risks to properly handle situations.

Security Event Staff Member

CSC Security
San Diego, California
06.2023 - 08.2023
  • Responded quickly to alarm activations or medical emergencies as needed.
  • Addressed any customer complaints in a timely manner and reported issues to supervisors.
  • Kept detailed records of incidents, visitors, and other relevant information.
  • Alerted management if any hazardous materials were found onsite.
  • Collaborated with local law enforcement agencies during large-scale events as required.
  • Ensured that all attendees followed safety protocols and security regulations.
  • Greeted guests and checked tickets for entry into events.
  • Maintained a professional demeanor while patrolling the event premises.
  • Performed bag checks and monitored prohibited items.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Maintained high levels of alertness throughout shifts.
  • Patrolled crowds during events to preserve order and promote security.

Dishwasher

SeaWorld California
San Diego, CA
10.2021 - 02.2022
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Stocked service areas with clean plates, bowls, cups, and other items as needed.
  • Sanitized surfaces after each use following standard sanitation practices.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Followed all safety guidelines while handling sharp objects like knives or forks.
  • Replenished soap dispensers with detergent when necessary.
  • Maintained adequate levels of cleaning supplies for washing dishes.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Hand-washed items unsuitable for machine washing.
  • Inspected dishes closely to check for remnants of food or dirt.

Education

Bachelor of Science - Interior Design

California State University - Northridge
Northridge, CA
05-2026

Skills

  • Time management abilities
  • Teamwork and Collaboration
  • Adaptability
  • Goal Setting
  • Organizational Skills
  • Problem-solving abilities
  • Interpersonal Skills
  • Excellent Communication
  • Adaptability and Flexibility
  • Multitasking
  • Excellent customer service
  • Task Prioritization
  • Team building
  • Ticket taking
  • Safety Procedures
  • Restroom Inspection
  • Suspicious Activity Monitoring
  • Security understanding

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Movie Theater Employee

AMC Theatres
12.2023 - 05.2024

Security Event Staff Member

CSC Security
09.2023 - Current

Security Event Staff Member

CSC Security
06.2023 - 08.2023

Dishwasher

SeaWorld California
10.2021 - 02.2022

Bachelor of Science - Interior Design

California State University - Northridge

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Leonarda Mora