Leonarda Vazquez
Bilingual Interpreter
York,PA
Summary
Meticulous Bilingual Interpreter with strong background and over 10 years of experience in front desk environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
27
27
years of professional experience
Work History
Supervisor
Adecco
York , PA
10.2014 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Front Desk Receptionist/Case Manager
La Casa De Don Pedro
Newark, NJ
08.2010 - 08.2014
- Oversaw front desk operations, answered multi-line phones, greeted visitors and informed of services offered.
- Offered assistance and answered questions to build rapport and determine services needed.
- Provided services efficiently and with high level of accuracy.
- Conducted New Client Orientation and kept attendance for Welfare to Work recipient's.
Call Center Customer Service Representative
Planned Parenthood
Philadelphia, PA
06.2005 - 07.2010
- Helped large volume of clients and provided information in regards to products and services offered for 8 Planned Parenthood Centers.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Served as Bilingual (Spanish/English) Interpreter for Office and Clinic staff.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
Patient Assistant
Planned Parenthood
Philadelphia, PA
12.2000 - 04.2005
- Greeted clients, answered questions and provided proper paperwork for visits
- Recorded medical history, vital signs and test results for medical records
- Collected laboratory specimens and send out for testing
- Certified HIV Counselor
Bilingual Center Asst/HIV Prevention Counselor
Planned Parenthood
York, PA
03.1995 - 10.2000
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Helped vulnerable individuals navigate complex healthcare system.
- Assisted Doctor during medical procedures
- Developed and implemented training classes to educate team members and community residents
- Developed community outreach events
Education
General Studies
Ramona Mendoza Santos High School
Guayama, PR1994
Skills
- Microsoft Office
- Customer Service
- Verbal and Written Communication
- Professional Relationships
- Cross-Selling and Upselling
- Telephone Etiquette
- Client Satisfaction
- Administration and Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Adecco
10.2014 - 04.2022
Front Desk Receptionist/Case Manager
La Casa De Don Pedro
08.2010 - 08.2014
Call Center Customer Service Representative
Planned Parenthood
06.2005 - 07.2010
Patient Assistant
Planned Parenthood
12.2000 - 04.2005
Bilingual Center Asst/HIV Prevention Counselor
Planned Parenthood
03.1995 - 10.2000
General Studies
Ramona Mendoza Santos High School
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