Leonardo Alvarez
West Linn,OR
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
12
12
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
04.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Assistant Branch Manager
Enterprise Rent-A-Car
05.2021 - 04.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Branch Manager
Enterprise Rent-A-Car
12.2020 - 05.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Sr. Account Specialist
Enterprise Rent-A-Car
09.2020 - 12.2020
- Ensured timely delivery of products/services by maintaining close communication with internal stakeholders including product development, marketing, finance teams.
- Collaborated closely with sales teams to identify new business opportunities within existing accounts, leading to additional revenue streams.
- Presented detailed reports on key account achievements during quarterly business review meetings, highlighting successes and areas for improvement.
- Conducted regular reviews of accounts'' performance against established objectives, adjusting strategies as necessary to maintain progress toward goals.
- Developed customized proposals that effectively communicated the value of the company''s offerings and addressed clients'' specific pain points, resulting in increased win rates.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
Account Specialist
Enterprise Rent-A-Car
10.2019 - 09.2020
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Adhered to standards of quality and service as well as all compliance requirements.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Manager Trainee
Enterprise Rent-A-Car
12.2018 - 10.2019
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Night Supervisor
Bidwell Hotel
07.2016 - 12.2018
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Collaborated with daytime supervisors to develop strategies for improved efficiency across all shifts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
Chef
St. Regis Hotel
08.2012 - 06.2016
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
Bachelor of Arts - Culinary Arts
Johnson & Wales University - North Miami
Miami, FL05.2002
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Client Relationship Management
- Employee Development
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Enterprise Rent-A-Car
04.2022 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
05.2021 - 04.2022
Assistant Branch Manager
Enterprise Rent-A-Car
12.2020 - 05.2021
Sr. Account Specialist
Enterprise Rent-A-Car
09.2020 - 12.2020
Account Specialist
Enterprise Rent-A-Car
10.2019 - 09.2020
Manager Trainee
Enterprise Rent-A-Car
12.2018 - 10.2019
Night Supervisor
Bidwell Hotel
07.2016 - 12.2018
Chef
St. Regis Hotel
08.2012 - 06.2016
Bachelor of Arts - Culinary Arts
Johnson & Wales University - North Miami