Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Education
Certification
Timeline
Generic

Leonardo Aparicio

Lake Elsinore,CA

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Raising Canes Chicken Fingers
02.2023 - 06.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Shift Lead

Buffalo Wild Wings
01.2022 - 01.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Tracked receipts, employee hours and inventory movements.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Lead Cook

Buffalo Wild Wings
02.2020 - 01.2022
  • Supervised line cooks to monitor food safety and order accuracy.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took over line positions in event of emergency.
  • Taught kitchen staff safety protocols and restaurant standards.

Line Cook

Buffalo Wild Wings
05.2018 - 02.2020
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Education

Diploma -

Temescal Canyon High School
Lake Elsinore, CA
05.2016

Skills

  • Shift Work
  • Safe Work Practices
  • Loss Prevention Strategies
  • Operation Monitoring
  • Customer Loyalty
  • Station Preparation
  • Conflict Resolution
  • Guest Satisfaction
  • Restaurant Operation
  • Equipment Preparation
  • Food Allergies
  • POS Inventory System Operation
  • POS Transactions
  • Food Safety and Sanitation

    • Portion Sizes

  • Team management
  • Staff management
  • Inventory control and record keeping
  • Operations management
  • Shift management
  • Complaint resolution
  • Conflict resolution techniques
  • Pre-shift walk-through
  • Order delivery practices
  • Full service restaurant background

Accomplishments

  • Achieved Top 4 Kitchen in all Buffalo Wild Wings by competing with accuracy and efficiency against the other buffalo’s.

Languages

Spanish
Native or Bilingual

Education

true

Certification

•ServSafe

•RAS

Timeline

Restaurant Manager

Raising Canes Chicken Fingers
02.2023 - 06.2025

Shift Lead

Buffalo Wild Wings
01.2022 - 01.2023

Lead Cook

Buffalo Wild Wings
02.2020 - 01.2022

Line Cook

Buffalo Wild Wings
05.2018 - 02.2020

Diploma -

Temescal Canyon High School

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