Leonardo Balderas
Anaheim,CA
Summary
Detail-oriented technician with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Creative Teaching Press
01.2014
Reel Technician
Shimano
01.2017 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Organized engaging product demonstrations at trade shows, generating new business opportunities.
- Presented seminars at industry trade shows and client-sponsored events.
- Participated in trade shows representing company''s portfolio.
- Excellent communication skills, both verbal and written.
- Provided exceptional customer service, fostering long-lasting relationships with clients.
- Enhanced customer loyalty through exceptional customer service and personalized recommendations.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
Education
Westminster High School
Golden West College
01.2014
Skills
- Excellent communication skills
- Collaborative work with others
- Hardworking
- Bilingual English/Spanish
- Good written and verbal presentation skills
- Patient/ Reliable
- Trustworthy
- Experience with Excel
- High comfort level with Microsoft Works Word Processor and Power Point
- AS400 Knowledge
- Clover System Knowledge
- Salesforce CRM Software
References
Available upon request
Hobbies and Interests
- Member of an Outdoor and Indoor Soccer Team
- Boys and girls club
Timeline
Reel Technician
Shimano
01.2017 - Current
Warehouse Associate
Creative Teaching Press
01.2014
Westminster High School
Golden West College