Leonardo Bazaldua
Summary
Seasoned Lead Barista known for high productivity and efficient task completion. Skilled in specialty coffee preparation, customer service management, and inventory control. Excel at teamwork, communication, and adaptability, ensuring smooth café operations and positive customer experiences.
Overview
10
10
years of professional experience
Work History
Lead Barista
New Waterloo/ Hyatt
Austin, TX
02.2023 - 06.2026
- Managed daily café operations and maintained high service standards.
- Trained and mentored new baristas on beverage preparation techniques.
- Crafted specialty coffee drinks tailored to customer preferences and trends.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
Barista
Mozart's Coffee Roasters
Austin, TX
03.2022 - 02.2023
- Maintained cleanliness and organization of the coffee preparation area.
- Provided excellent customer service by engaging with patrons and taking orders.
- Managed inventory of coffee beans, syrups, and supplies to ensure availability.
- Collaborated with team members to streamline service during peak hours.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
COVID-19 Tester
Curative Medical
Austin, TX
09.2021 - 03.2022
- Conducted COVID-19 testing, ensuring adherence to safety protocols and procedures.
- Collected and documented patient information using electronic health systems.
- Collaborated with healthcare team to streamline testing processes and improve efficiency.
- Monitored test results for accuracy, following up on discrepancies as needed.
Sample Processor
Clinical Pathology Laboratory
Austin, TX
10.2020 - 04.2021
- Processed biological samples for accurate testing and analysis.
- Operated laboratory equipment to ensure proper sample handling.
- Maintained lab inventory and organized supplies for efficient workflow.
- Upheld requirements for data collection, reporting and quality control for duration of investigations.
Customer Service Representative
Central Market HEB
Austin, TX
10.2018 - 12.2020
- Resolved customer complaints efficiently and professionally.
- Processed transactions accurately using point-of-sale systems.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed cash register, handling payments and change for customers.
- Trained new cashiers on store policies and operational procedures.
Host/ Floor Attendant
iPlay Austin
Austin, TX
10.2016 - 07.2017
- Assisted with event setup and breakdown for various activities.
- Managed incoming calls during busy shifts.
- Set up decorations and party supplies according to client specifications.
- Set up decorations, balloons, and other materials for the celebration.
- Greeted guests and welcomed them to the birthday party.
- Ensured a safe environment by monitoring children's behavior.
- Enforced rules regarding safety protocols during activities like face painting or swimming pool usage.
- Collected payments from customers for any additional services requested.
- Maintained a friendly and professional attitude throughout the duration of the event.
Education
Akins Early College High School
Austin, TexasSkills
- Specialty beverage crafting
- Inventory management
- Team leadership
- Time management
- Attention to detail
- Cleanliness
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Lead Barista
New Waterloo/ Hyatt
02.2023 - 06.2026
Barista
Mozart's Coffee Roasters
03.2022 - 02.2023
COVID-19 Tester
Curative Medical
09.2021 - 03.2022
Sample Processor
Clinical Pathology Laboratory
10.2020 - 04.2021
Customer Service Representative
Central Market HEB
10.2018 - 12.2020
Host/ Floor Attendant
iPlay Austin
10.2016 - 07.2017
Akins Early College High School