Leonardo Berlen

Work History

Wheelchair Van Driver

MedRide LLC

06.2023 - Current

Participated in ongoing training programs focused on first aid techniques, emergency preparedness measures, defensive driving strategies, and more for enhanced job performance outcomes.
Assisted passengers in boarding and exiting the vehicle, ensuring their safety and comfort throughout the trip.
Utilized GPS navigation systems effectively to ensure timely arrivals at each destination without sacrificing passenger safety or comfort levels.
Collaborated with healthcare professionals to coordinate pick-up times and locations, streamlining scheduling processes.
Achieved daily preparation for vehicle inspections prior to travel.
Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
Assisted handicapped customers to safely complete transfers between van and facility.
Transported patients and clientele using [Type] and [Type] vehicles between medical facilities.
Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
Followed designated routes and schedules while operating vehicles.
Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
Responded with ease to sudden changes in routes and schedules.
Delivered passengers to destinations safely and on time.
Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

Service Deli Clerk

Safeway

01.2020 - 06.2023

Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Listened carefully to customer instructions and prepared orders according to those preferences.
Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
Made food according to standard recipes with requested changes for customer satisfaction.
Greeted customers at counter to fulfill requests and answer questions.
Kept kitchen, counter and dining areas cleaned and sanitized.
Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
Assisted in inventory management, reducing waste and improving overall product availability.
Consistently adhered to company policies and procedures, ensuring a safe and enjoyable shopping experience for all customers.
Implemented creative merchandising strategies to attractively showcase deli products, driving sales growth.
Collaborated with team members to meet daily sales goals and drive overall store success.
Educated customers on various deli products, enhancing their shopping experience.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Conducted regular equipment maintenance checks, minimizing downtime due to technical issues.
Learned other teammates' work tasks to train as backup.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
Offered product samples to customers, generating additional sales through taste-testing.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Prepared custom sandwich orders for customers, resulting in an increase of repeat business.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
Opened new inventory and rotated stock by dates to maintain freshness.
Supported cross-training initiatives within the store by assisting in other departments as needed during peak times or staff shortages.
Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Calculated total items needed to assemble party trays and placed orders for inventory.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Prepared salads, soups and sandwiches for customers.
Replenished serving stations with fresh food and cleaned up spills.
Handled special orders for events such as parties or weddings with precision and attention to detail, resulting in satisfied clients and increased referrals.
Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.

Restaurant Owner

Sebastiano Pizza and More

03.2018 - 03.2020

Managed payroll, daily deposits, and cost controls.
Set employee schedules, delegated work, and monitored food quality and service performance.
Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Managed staff schedules and maintained adequate coverage for all shifts.
Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Purchased food and cultivated strong vendor relationships.
Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
Maintained positive relationships with local community and government officials.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Developed unique events and special promotions to drive sales.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Oversaw food preparation and monitored safety protocols.
Coordinated with catering staff to deliver food services for special events and functions.
Implemented effective inventory management systems to minimize waste and control food costs.
Motivated staff to perform at peak efficiency and quality.
Recruited, hired, and trained talented staff to fill vacancies.
Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
Planned and executed strategies to increase customer loyalty and retention.
Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Supervised daily activities of restaurant and [Number] employees.
Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Identified team weak points and implemented corrective actions to resolve concerns.
Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
Developed and implemented comprehensive business plan to maximise restaurant success.
Implemented effective inventory control systems to reduce food spoilage and waste.
Verified prepared food met standards for quality and quantity before serving to customers.
Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Restaurant Owner

Red Baron Pizza

10.1985 - 02.2007

Managed payroll, daily deposits, and cost controls.
Set employee schedules, delegated work, and monitored food quality and service performance.
Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
Managed staff schedules and maintained adequate coverage for all shifts.
Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Purchased food and cultivated strong vendor relationships.
Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
Maintained positive relationships with local community and government officials.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Developed unique events and special promotions to drive sales.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Oversaw food preparation and monitored safety protocols.
Coordinated with catering staff to deliver food services for special events and functions.
Implemented effective inventory management systems to minimize waste and control food costs.
Motivated staff to perform at peak efficiency and quality.
Recruited, hired, and trained talented staff to fill vacancies.
Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
Planned and executed strategies to increase customer loyalty and retention.
Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Supervised daily activities of restaurant and [Number] employees.
Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Identified team weak points and implemented corrective actions to resolve concerns.
Oversaw renovation projects that enhanced the aesthetic appeal of the restaurant space, contributing to increased guest satisfaction levels.
Developed and implemented comprehensive business plan to maximise restaurant success.
Implemented effective inventory control systems to reduce food spoilage and waste.
Verified prepared food met standards for quality and quantity before serving to customers.
Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
Maximized quality assurance by completing frequent line checks.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Summary

Overview

Work History

Wheelchair Van Driver

Service Deli Clerk

Restaurant Owner

Restaurant Owner

Education

GED -

Skills

Certification

Languages

Timeline

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