Leonardo Berrios
Louisville,KY
Summary
Productive Bakery Clerk with 4 years of hands-on experience preparing baked goods and taking and filling customer orders in busy, fast-paced bakery. Welcoming and customer-oriented individual commended for providing prompt and courteous to customers. Comfortable using commerical cutlery and operating scales and ovens. Responsible and friendly Deli Clerk makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Deli/Bakery Clerk
Kroger Marketplace
Louisville, KY
01.2020 - 11.2023
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
Restaurant Supervisor
Moby Dick Seafood Fairdale LLC
Fairdale, KY
01.1997 - 08.2019
- Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
- Coached staff on strategies to enhance performance and improve customer relations.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Performed cashiering duties as required during peak periods or in the absence of other staff members.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Adhered to all food safety regulations.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Oversaw food preparation, production and presentation according to quality standards.
- Uncovered, investigated, and resolved customer complaints quickly and skillfully to maintain loyalty.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Established good customer relations and excellent service to build and retain loyal customers.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Delegated work to staff, setting priorities and goals.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Wilbur Cross High School
New Haven, CT06-1981
Skills
- Display Maintenance
- Stock Rotation
- Quality Assurance
- Display Case Setup
- Relationship Building
- Surface Cleaning
- Work Prioritization
- POS System Operation
- Team Collaboration
- Performance Improvement
- Shrink Reduction
- Health Department Regulations
- Telephone Etiquette
- Product Sampling
- Customer Needs Assessment
Languages
Spanish
Native/ Bilingual
Timeline
Deli/Bakery Clerk
Kroger Marketplace
01.2020 - 11.2023
Restaurant Supervisor
Moby Dick Seafood Fairdale LLC
01.1997 - 08.2019
High School Diploma -
Wilbur Cross High School