Leonardo Bolaños
San Mateo,CA
Summary
Accomplished Front End and Closing Manager well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 10 + years of experience to dynamic new position. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front End Manager
Safeway
01.2018 - Current
- Micromanage checkers and courtesy clerks (baggers) by sending them on their breaks and lunches.
- Make sure lines were kept short and helped every customer with excellent world-class customer service.
- Possess an override-manager scan card to fix price discrepancies, returns and exchanges.
- Worked the backroom and filled empty shelves on sales floor.
- Operated tow motors to take out the pallets of groceries after the truck driver dropped them off.
- Responsible for pulling out recalled groceries and destroying them and listing them on the computer.
- Called after hour on-site specialists (CRS) to fix refrigeration immediately that went down constantly, in order to prevent spoilage.
- Monitored cash drawers in cash registers to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Student Assistant
KCSM TV
01.2016 - 01.2018
- Proficient in data entry and clerical tasks and running FM broadcast logs along with TV airdate reports
- Keen eye on checking if programs are missing or downloaded after satellite downlink
- B Programming interstitials in between breaks for every show using ProTrack 6.07.00
- Used database management NaviCat (MySQL) to export organized FM playlists
- Purged server archive using ProTrack 6.07.00 and Microsoft Excel
- Knowledgeable in Automation of FM CD library by using Exact Audio Copy (ripping CDs)
- KVM (virtual machine)
- Had to resign because TV station's spectrum was sold.
Education
Bachelor of Arts - Radio And Television Broadcasting Technology
San Francisco State University
San Francisco, CA12.2024
Associate's Degree in Broadcasting and Electronic Arts -
College of San Mateo
High School Diploma -
San Mateo High School
San Mateo, CA05.2009
Skills
- Bilingual, fluent in both English and Spanish I encourage other co-workers to provide excellent and professional customer service I am helpful, friendly, and outgoing I have years of customer service by maintaining interest and by showing empathy to the customer and seek a solution to their needs I work well with others for a certain goal that is set by my superiors and always get tasks done in time I treat challenging tasks as a way to improve myself by learning I oversee the whole store whenever I am closing manger and make sure it is ready for the next day
- Customer Service
- Operations Management
- Accident Response
- Hospitality Services
Intro
I am a graduate of College of San Mateo with an Associate's Degree in Broadcasting. I have worked at a TV station (KCSM) as a student assistant helping out with various clerical tasks. After graduating I have been working as a manager at Safeway for the past 5 years. I strive to provide excellent customer service to our customers that we see on a daily basis and have come to consider them family. I strive to provide the best customer support by teaching customers to take advantage of our deals and promotions. Our customers consist mainly of retirees, Instacart and DoorDash shoppers, and foreign nationals. We are the best in customer service due to our eagerness to help and teach our customers how to navigate in a cumbersome tech-dominated shopping experience.
References
Available upon request.
Certification
Certificate of Specialization in Digital Media, Broadcasting and Electronic Media
Timeline
Front End Manager
Safeway
01.2018 - Current
Student Assistant
KCSM TV
01.2016 - 01.2018
Bachelor of Arts - Radio And Television Broadcasting Technology
San Francisco State University
Associate's Degree in Broadcasting and Electronic Arts -
College of San Mateo
High School Diploma -
San Mateo High School
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