Leonardo Cantoral
Irvine,CA
Summary
Knowledgeable logistics and Customer service professional with progressive experience in the fields. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transportation and Parking
Disneyland Resort
08.2023 - Current
- Provided excellent customer service, addressing passenger concerns and ensuring comfortable travel experience.
- Enhanced passenger safety by conducting thorough pre-trip inspections and strictly adhering to traffic regulations.
- Facilitated smooth communication between drivers and management, promptly addressing any issues or concerns that arose during daily operations.
- Updated management on changes in road conditions or potential hazards affecting routes; initiated alternative plans when necessary to ensure timely arrivals.
- Delivered reliable transportation services by consistently arriving punctually at pick-up locations and safely transporting passengers to their destinations.
- Assisted passengers with special needs, ensuring accessibility and a positive experience during transportation.
- Increased passenger satisfaction levels with attentive service, responding quickly to requests for assistance or information during transportations.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored security and maintained operational protocols.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Responded to transportation questions and requests for information from children and parents.
- Explained rules to passengers and helped correctly transfer between lines.
Sr. Distribution Services Associate
UCI
12.2018 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Utilized customer feedback to improve product offerings.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Successfully negotiated contracts with vendors, securing favorable terms for the organization.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
PSE Mail Processing Clerk
Usps
09.2018 - 11.2018
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Used automated mail processing equipment to sort and collate mail.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Ensured customer satisfaction through prompt resolution of inquiries regarding mailing services, rates, and delivery timescales.
- Optimized workspace utilization through regular reorganization efforts aimed at enhancing accessibility of tools and resources necessary for daily activities.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
- Supported reliable record-keeping practices by meticulously logging incoming shipments, outgoing deliveries, and tracking numbers as required.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to cost-saving initiatives through diligent monitoring of inventory levels and timely ordering of essential supplies.
- Processed and organized incoming mail for distribution to appropriate departments.
- Set up automated mail-processing systems to maintain smooth sorting operations.
- Tracked outgoing mail to provide accurate customer updates.
- Checked parcels were securely sealed to eliminate losses.
- Labeled packages with clear, correct information to reduce mailing errors.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
PSE Mail Processing Clerk
USPS Service
03.2018 - 10.2018
- Process and distribute mail in an efficient manner.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Used automated mail processing equipment to sort and collate mail.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Ensured customer satisfaction through prompt resolution of inquiries regarding mailing services, rates, and delivery timescales.
- Optimized workspace utilization through regular reorganization efforts aimed at enhancing accessibility of tools and resources necessary for daily activities.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Supported reliable record-keeping practices by meticulously logging incoming shipments, outgoing deliveries, and tracking numbers as required.
- Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within the mailroom environment.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to cost-saving initiatives through diligent monitoring of inventory levels and timely ordering of essential supplies.
- Processed and organized incoming mail for distribution to appropriate departments.
- Set up automated mail-processing systems to maintain smooth sorting operations.
- Tracked outgoing mail to provide accurate customer updates.
- Checked parcels were securely sealed to eliminate losses.
- Labeled packages with clear, correct information to reduce mailing errors.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Updated mailing lists with current addresses and contact information for smooth customer communications.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Created and distributed shipment invoices to maintain accurate account balances.
- Advised on post office services such as collection times, delivery options and product prices.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Planned routes and service updates to improve customer satisfaction.
- Added accurate data entry into computer system to complete transactions.
- Used computer systems to track packages and update client information.
RCA Rural Carrier Associate
United States Postal Service
04.2017 - 10.2017
- Deliver mail to rural routes.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Enhanced operational efficiency by sorting and organizing mail for efficient delivery routes.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
- Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
- Maintained records on customers with mail forwarding and change of address requests.
- Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
- Effectively communicated with local postmasters regarding any discrepancies or special requests encountered during daily deliveries.
- Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
- Collaborated with supervisors to optimize routes for maximum efficiency based on seasonal changes and road conditions.
- Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
- Boosted overall productivity by staying up-to-date on postal regulations, technological advances, and tools that improved delivery methods.
- Streamlined mail distribution processes by implementing effective organizational techniques for quicker sorting.
- Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
- Developed strong relationships with customers, fostering trust and loyalty through reliable service.
- Organized mail ahead of delivery runs for correct routing.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Handled accurate cash payments for postage and incurred fees.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
AT&T sales representative
Spring Mobile - AT&T
06.2016 - 01.2017
- Sell cellular products and maintain a good network of clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Forged strong partnerships with industry influencers to elevate brand reputation within the market.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
VIP Services Representative
Winstar World Casino Hotel
01.2016 - 06.2016
- Check in guests of VIP caliber.
- Collaborated with other team members to consistently deliver top-notch service to all guests, including high-profile individuals.
- Ensured timely completion of necessary administrative tasks such as reporting on daily activities and maintaining accurate records of client interactions.
- Developed a thorough understanding of available amenities, offerings, and pricing strategies in order to effectively upsell products or services when appropriate.
- Enhanced customer satisfaction by promptly addressing and resolving VIP guest concerns and inquiries.
- Built strong relationships with high-profile clients, fostering loyalty and repeat business.
- Organized exclusive events for VIP guests, creating memorable experiences that encouraged repeat visits.
- Contributed to the development and implementation of policies and procedures aimed at enhancing overall quality of service provided by the VIP team.
- Implemented strategies to identify potential VIP clients, increasing the overall number of high-value guests.
- Managed confidential information pertaining to client preferences and personal details with utmost discretion and professionalism.
- Maintained detailed records of VIP guest preferences to personalize their experience during future visits.
- Provided exceptional service by quickly responding to requests from VIP clients, ensuring their satisfaction throughout their stay.
- Streamlined reservation processes for improved efficiency, resulting in increased bookings and revenue.
- Achieved higher levels of guest satisfaction by providing personalized recommendations based on individual preferences and interests.
- Coordinated with various departments to ensure seamless execution of special events and promotions targeted at VIP clientele.
- Handled complex situations involving dissatisfied customers with diplomacy, preserving positive relationships while addressing any issues at hand.
- Conducted regular follow-up calls with past clients in order to maintain connections and encourage future reservations or referrals.
- Assisted in training new team members on company policies and procedures related to the handling of VIP services.
- Worked closely with sales and marketing teams to develop targeted promotions aimed at attracting high-profile clientele.
- Facilitated communication between VIP guests and hotel management to ensure all needs were met during their stay.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Warehouse associate
Dollar tree
04.2015 - 01.2016
- Unload trailers and keep dock clean.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 75 pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Provided excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Utilized company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Improved warehouse efficiency by streamlining inventory management processes.
- Entered quantity received against purchase order in computer system.
- Aided in optimizing warehouse layout for better space utilization and efficient material flow.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Supported continuous improvement initiatives within the facility by participating in process evaluations and implementing recommended changes when necessary.
- Operated box or straight trucks and cargo vans.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Education
High school or equivalent -
Marietta High School
Marietta, OK02.2016
Associate of Arts - Organizational Leadership
Arizona State University
Tempe, AZ10.2025
Nutrition -
Murray State College
Ardmore, OK04.2025
Skills
- Planograms
- Microsoft office
- Good communication
- Good math skills
- Cash Register
- Bilingual
- Excel
- PowerPoint
- 70 wpm
- Customer Service
- Retail Sales
- Computer Literacy
- Office Experience
- Administrative Experience
- Phone Etiquette
- Typing
- Food Safety
- Data Entry
- Load & Unload
- Basic Math
- Merchandising
- Cash Handling
- English
- Clerical Experience
- Organizational Skills
- Front Desk
- Time Management
- POS
- Retail Management
- Editing
- Communication skills
- Analysis skills
- Customer service
- PCI
- Stakeholder management
- Cash register
- Load & unload
- Front desk
- Cash handling
- Sales
- Clerical experience
- Computer skills
- Management
- Basic math
- Organizational skills
- Logistics sales
- Logistics
- Transportation sales
- Supply chain
- Microsoft Office
- Time management
- Microsoft Excel
- Warehouse management
- Safe Driving
- Punctuality
- Loading and unloading
- Defensive Driving
- Passenger Assistance
- Route Planning
- Transportation Scheduling
- Strong Organization
- Customer Service Management
- Cash Management
- Check-in processes
- Check-in procedures
- Emergency Procedures
- Public Announcements
- Coordinating schedules
- Reservation Processing
- VIP support
- Documentation skills
- First Aid care
- Attendance recording
- Report Preparation
Certification
- Forklift Certified, Present
- Driver's License
- CPR Certification, 05/01/23 - 05/01/24
Assessments
- Warehouse shift leader, Proficient, 11/01/23, Supervising warehouse staff and maintaining safety and security standards
- Attention to detail, Proficient, 02/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Front desk agent (hotel), Proficient, 02/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
- Bookkeeping, Completed, 02/01/22, Calculating and determining the accuracy of financial data
- Data entry: Attention to detail, Proficient, 04/01/22, Maintaining data integrity by detecting errors
- Customer focus & orientation, Proficient, 02/01/23, Responding to customer situations with sensitivity
- Sales skills, Proficient, 03/01/24, Influencing and negotiating with customers
- Business math, Proficient, 03/01/24, Using basic math to solve problems in a business context
Languages
English
Full Professional
Spanish
Full Professional
French
Elementary
Timeline
Transportation and Parking
Disneyland Resort
08.2023 - Current
Sr. Distribution Services Associate
UCI
12.2018 - Current
PSE Mail Processing Clerk
Usps
09.2018 - 11.2018
PSE Mail Processing Clerk
USPS Service
03.2018 - 10.2018
RCA Rural Carrier Associate
United States Postal Service
04.2017 - 10.2017
AT&T sales representative
Spring Mobile - AT&T
06.2016 - 01.2017
VIP Services Representative
Winstar World Casino Hotel
01.2016 - 06.2016
Warehouse associate
Dollar tree
04.2015 - 01.2016
High school or equivalent -
Marietta High School
Associate of Arts - Organizational Leadership
Arizona State University
Nutrition -
Murray State College