Leonardo Capel
Bellflower,CA
Overview
23
23
years of professional experience
Work History
Assistant Manager
Armstrong Garden Centers
Long Beach, CA
05.2003 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
Some College (No Degree) -
Cristo Rey
Garin/ArgentinaSkills
- Employee Scheduling
- Sales Monitoring
- Operations Management
- Cost Reduction
- Task Delegation
- Recruiting and Interviewing
- Product and Service Knowledge
- Staff Development
- Team Motivation
- Sales Reporting
- Sales Growth
- Customer Relations
- Sales Strategies
- Retail Operations Management
- Orientation and Training
- Money Handling
- Staff Supervision
- Staff Management
- Employee scheduling
- Operations management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Assistant Manager
Armstrong Garden Centers
05.2003 - Current
Some College (No Degree) -
Cristo Rey