Leonardo Castro
Brentwood,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
General Manager
Uncle Julio's
06.2019 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and scheduling.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Delivered top 10% scores company wide in NSF and Steritech, third party health inspectors.
- Managed top 5 sales and labor company wide, 45 installations.
- Successfully responded to COVID through scrappiness, agility, stamina, and maintaining close relationships with staff and vendors.
- Fours consecutive years of exceeding financial goals finishing below 25% food cost, 18% liqour cost, 17.5% direct labor costs and over 28% EBITDAR.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant General Manager
Uncle Julio's Restaurant
01.2017 - 06.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Restaurant Manager
Uncle Julio's Restaurant
02.2015 - 01.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Business Development Manager
Overseas Service Corporation
05.2011 - 03.2016
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked closely with Field Sales Team to ensure initiatives were in place and being executed.
- Managed customers quarterly budgets.
- Pitched new items and promotions to buyers at AAFES, NEXCOM, CGES and Marine Corp PX.
- Created POG's for multiple installations through out the Military Exchange business.
- Fought for shelf space against competitors quarterly using sell through data and outside military market insights.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit by partnering with other manufacturer's on joint promotion opportunities.
Education
Associate of Science - Business Administration And Management
Collin County Community College District
Plano, TX06.2007
Skills
- Quality Management
- Schedule Management
- Advertising and Marketing
- Program Administration
- Customer Retention
- Customer Relationship Management
- Staff Supervision
- Operations Oversight
- Business Development
- Supply Chain Management
- P&L Management
- Project Management
- Training and Coaching
Languages
Spanish
Professional Working
Timeline
General Manager
Uncle Julio's
06.2019 - 10.2023
Assistant General Manager
Uncle Julio's Restaurant
01.2017 - 06.2019
Restaurant Manager
Uncle Julio's Restaurant
02.2015 - 01.2019
Business Development Manager
Overseas Service Corporation
05.2011 - 03.2016
Associate of Science - Business Administration And Management
Collin County Community College District
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