Leonardo Ceja
Anaheim,CA
Summary
Dependable professional with extensive experience in process improvement and workflow optimization. Proven ability to interpret and implement quality assurance standards while effectively addressing customer complaints. Strong problem-solving and analytical skills complemented by excellent communication abilities. Committed to enhancing overall business processes for team success.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Financial Loans Specialist
OneMain Financial
Anaheim, California
08.2025 - Current
- Guided clients through loan applications and documentation processes to ensure accuracy and compliance
- Analyzed customer needs and recommended appropriate products or services
- Applied coaching from senior team members and management to enhance service delivery and meet customer needs
- Partnered with team members to improve operational workflows, increasing overall efficiency.
Cashier
Mickey Gift
Anaheim, USA
08.2021 - 08.2025
- Operated cash register, processing payments by cash, check, credit card, gift card, or automatic debit with accuracy.
- Assisted customers with product inquiries and provided tailored recommendations to enhance shopping experience.
- Maintained clean, organized checkout area, ensuring a welcoming environment for shoppers.
Sales Associate
Pacsun
Brea, USA
10.2020 - 02.2021
- Greeted customers and delivered personalized service to foster loyalty.
- Guided customers in selecting merchandise, enhancing overall shopping satisfaction.
- Collaborated with team members to achieve daily sales goals and objectives.
- Stocked shelves and organized inventory, maintaining optimal product availability.
Sales Associate
Pacsun
Orange, USA
06.2019 - 11.2019
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations.
- Ensured store presentation met brand standards and merchandise was effectively displayed to enhance customer experience.
- Restocked shelves to ensure sufficient inventory levels.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting overall store operations.
Temporary Worker
Orange County Fair
Costa Mesa, USA
05.2018 - 08.2018
- Collaborated with team members to maintain a clean and organized workspace.
- Interacted with customers to create a welcoming atmosphere
- Approaching and greeting customers to create larger foot traffic to the booth
Cashier
California Pizza Place
Anaheim, USA
01.2017 - 08.2017
- Greeted and thanked customers upon arrival and departure of the dining area.
- Prepared and served food in compliance with safety and hygiene standards, ensuring customer safety and satisfaction.
- Collaborated with team members to streamline service flow during busy hours, enhancing overall customer experience.
- Organized and replenished supplies, including food, dishes, and utensils, to ensure efficient kitchen operations. such as food, dishes, utensils, and cleaning materials.
- Operated kitchen equipment and tools with a focus on safety and efficiency to maintain a productive kitchen environment.
Education
Bachelor’s Degree - Business Administration, Finance Concentration
California State University: Fullerton
Fullerton, CA08-2024
Skills
- Loan processing
- Financial Analysis
- Documentation review
- Customer analysis
- Product recommendations
- Excel Experience
- Bilingual (English, Spanish)
- Business Writing
- Business Communication
- Documentation management
- Customer relationship management
- Critical Thinking
- Verbal communication
- Customer service
- Eager learner
Languages
English
Native/ Bilingual
Spanish
Full Professional
Certification
- Life and Health Insurance License
Timeline
Financial Loans Specialist
OneMain Financial
08.2025 - Current
Cashier
Mickey Gift
08.2021 - 08.2025
Sales Associate
Pacsun
10.2020 - 02.2021
Sales Associate
Pacsun
06.2019 - 11.2019
Temporary Worker
Orange County Fair
05.2018 - 08.2018
Cashier
California Pizza Place
01.2017 - 08.2017
Bachelor’s Degree - Business Administration, Finance Concentration
California State University: Fullerton