Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leonardo Chicas

Fresno,CA

Summary

Knowledgeable and dedicated customer service Associate. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization with background working in fast-paced shipping environments preparing and fulfilling orders and shipments. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.

Overview

5
5
years of professional experience

Work History

Cannabis Delivery Driver and Budtender

A Green Alternative
04.2024 - 07.2024
  • Collaborated with dispatchers, optimizing routes for maximum efficiency and customer satisfaction.
  • Maintained a clean and organized vehicle, ensuring safe transport of cannabis products.
  • Enhanced customer satisfaction by providing timely and accurate cannabis delivery services.
  • Exhibited exceptional time-management skills, successfully completing multiple deliveries per shift while adhering to schedules.
  • Educated customers about various cannabis products, enhancing their overall experience.
  • Read maps, followed oral, and written instructions, used GPS technology, Blaze and on-fleet to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations. *** Clean record, no tickets or ever been pulled over***
  • Checked guests' photo identification for validity and age requirements.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Sold flowers, concentrates, and edibles in fast-paced environment.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Tended to more than 100 customers per day in both deliveries and in-store.

Sales and Customer Service Associate

Ci Fabrics
08.2023 - 04.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.

Shipping and Receiving Clerk

Ci Fabrics
12.2022 - 08.2023
    • Received incoming shipments, compared contents against associated records and transmitted to proper department.
    • Reviewed order data to verify transactions and shipping dates.
    • Completed basic mathematical calculations to check weights and dimensions of shipments.
    • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
    • Inspected merchandise and sent damaged pieces for repair before shipment.
    • Verified transactions, product orders and shipping dates and entered information into databases and reports.
    • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
    • Verified orders by comparing names and quantity of items packaged with shipping documents.
    • Utilized forklift or pallet truck to load, unload, transport and store goods.
    • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
    • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
    • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
    • Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
    • Monitored stock levels of products and materials and notified management of needs.
    • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
    • Operated forklift in compliance with OSHA guidelines and organizational policies.
    • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
    • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Inbound and Outbound Warehouse Associate

Amazon
01.2022 - 12.2022
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Forklift and Loader

Hire Up Temp Agency
04.2019 - 09.2019
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Loaded and unloaded construction materials and stored in correct locations in yard or warehouse.

Education

High School Diploma -

Instituto Educativo Silao
Silao, Guanajuato
11.2016

Skills

  • Verbal and Written Communication
  • Shipment Preparation
  • Order Processing
  • Commercial driving
  • Materials Transport
  • Spanish Fluency
  • Inventory Replenishment
  • Packing and Scanning
  • Spreadsheet Management
  • Shipping Data Entry
  • Starship, Excel, Word, Powerpoint, Access
  • Vehicle Maintenance
  • GPS Navigation
  • Customer Service
  • Problem-Solving
  • Positive Attitude
  • Clean Driving Record
  • Order picking and processing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cannabis Delivery Driver and Budtender

A Green Alternative
04.2024 - 07.2024

Sales and Customer Service Associate

Ci Fabrics
08.2023 - 04.2024

Shipping and Receiving Clerk

Ci Fabrics
12.2022 - 08.2023

Inbound and Outbound Warehouse Associate

Amazon
01.2022 - 12.2022

Forklift and Loader

Hire Up Temp Agency
04.2019 - 09.2019

High School Diploma -

Instituto Educativo Silao

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Leonardo Chicas