Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leonardo Cortes

Reno,NV

Summary

Skilled multitasker with superior work ethic, good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Program Service Tech

Washoe Country School District
02.2025 - Current
  • Collaborated with team members to streamline service workflows, enhancing efficiency.
  • Facilitated professional development workshops to improve educator skills and classroom management techniques.
  • Developed and maintained effective communication channels among staff, parents, and administration.
  • Attended and participated in extracurricular activities such as social activities, sporting activities, clubs and student organizations.
  • Coordinated departmental teams to successfully integrate new educational programs.
  • Collaborated with educators to develop engaging educational activities promoting student participation and enthusiasm.

HHS Specialist I

WIC Health and Human Services
07.2024 - 08.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Mexican Consulate Volunteer

Volunteer
08.2019 - 08.2024
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Developed marketing materials for events, increasing public interest and attendance rates.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
  • Coordinated with different service providers to meet clients' individual needs.
  • Kept case files updated, accurate and aligned with requirements.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
  • Trained new team members on best practices in translation, fostering a culture of continuous improvement within the department.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong relationships with clients, ensuring their long-term trust and loyalty.
  • Managed sensitive client data securely, maintaining confidentiality at all times per legal requirements and best practices.
  • Scheduled and managed teams of youth volunteers.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Prevention Tobacco Intern

Inyo County Public Health And Prevention
06.2023 - 05.2024
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to apositive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Assisted in planning and executing company events, resulting in increased employee engagement and satisfaction.
  • Utilized strong communication abilities during presentations, which led to increased understanding among colleagues regarding project goals and objectives.
  • Assisted in the design process for promotional materials, which contributed to raising brand awareness among the target audience.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Created engaging social media content to promote events and increase community involvement.
  • Mentored new Teen Tech Members, providing guidance on program goals and expectations.
  • Improved team productivity by implementing effective time management strategies during projects.
  • Liaised with community organizations to promote recreational activities.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
  • Assisted in the development of individual and group action plans, promoting accountability and progress toward objectives.
  • Collaborated with team members on program planning, incorporating evidence-based approaches for optimal results.
  • Advanced leadership skills among participants by offering opportunities for co-facilitation or peer-led activities during group sessions.
  • Prepared support groups for youth

Education

High School Diploma -

Bishop Union High School
06.2023

Skills

  • Fluent, English and Spanish
  • Public Speaking
  • Problem-Solving
  • Teamwork and Collaboration
  • Flexible Schedule
  • Computer Skills
  • Quick Learner
  • Program Design
  • Time Management
  • Active Listening
  • MS Word
  • MS Outlook
  • Canva Design
  • Outreach activities
  • Intervention Planning
  • Attention to Detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Program Service Tech

Washoe Country School District
02.2025 - Current

HHS Specialist I

WIC Health and Human Services
07.2024 - 08.2024

Prevention Tobacco Intern

Inyo County Public Health And Prevention
06.2023 - 05.2024

Mexican Consulate Volunteer

Volunteer
08.2019 - 08.2024

High School Diploma -

Bishop Union High School

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