Successful Owner/Operator with expertise in Trucking industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner/Operator
ATL Trucking LLC
03.2004 - 05.2021
Managed day-to-day business operations.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Assessed income and expenses and adapted plans to improve profit levels.
Consulted with customers to assess needs and propose optimal solutions.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Trained and motivated employees to perform daily business functions.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Dropped and hooked trailers and changed configuration of equipment.
Trained new employees on proper protocols and customer service standards.
Assistant Manager, Cook
Whataburger
06.2000 - 03.2003
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager, Cook, Team Player
Pizza Hut
10.1996 - 06.2000
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Created employee schedules to align coverage with forecasted demands.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.