Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LEONARDO DELACRUZ

THE WOODLANDS,TX

Summary

Dedicated and detail-oriented Customer Service Representative with over 20 years of experience delivering high-quality support in fast-paced environments, including remote settings. Proven ability to communicate effectively with diverse customer bases, resolve complex issues, and maintain customer satisfaction. Experienced in handling sensitive financial information and providing service excellence in banking environments. Adept at using CRM platforms, digital communication tools, and maintaining compliance with regulatory standards. Recognized for professionalism, reliability, and a strong commitment to customer care.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Instrument Data Collector

Gonzales Topography
02.2017 - 03.2022
  • Locate property corners
  • Establish level loop for correct latitude and longitude
  • Input for CAD
  • Perform title and property boundaries
  • Collected and analyzed topographic data to ensure accuracy and reliability
  • Operated surveying instruments for precise measurements in diverse environments.

Owner/Operator

R n L Improvement
05.2013 - 12.2016
  • Home Remodeling
  • Managed daily operations, ensuring efficient workflow and client satisfaction.
  • Developed and implemented home improvement solutions tailored to client needs.
  • Conducted regular inspections to ensure compliance with safety standards and regulations.
  • Trained and mentored new employees, enhancing team productivity and service quality.

Lead Teller

Bank of America
04.2007 - 03.2013
  • Supervised daily operations, ensuring compliance with banking regulations and policies.
  • Trained and mentored new tellers to enhance service quality and operational efficiency.
  • Managed cash handling procedures, reducing discrepancies through meticulous audits.
  • Provided exceptional customer service, resolving issues promptly to maintain satisfaction levels.

Agent

DHL
02.2006 - 03.2007
  • Coordinated logistics for domestic and international shipments, ensuring compliance with regulations.
  • Streamlined shipment processes, enhancing overall operational efficiency and reducing delays.
  • Managed client relationships by resolving issues promptly, ensuring high customer satisfaction rates.
  • Analyzed shipping data to identify inventory, improving forecasting accuracy and service delivery.

Teller

Bank United
03.1999 - 01.2006
  • Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
  • Analyzed transaction patterns to identify potential fraud risks, enhancing overall security measures.
  • Led initiatives to promote bank services, increasing customer engagement and satisfaction levels.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Management Organization - 1 Year at College or a Technical or Vocational School

Lee College
Baytown, TX

Vocational School Certificate - Computer Configuration

MTI
Dallas, TX
09.

Vocational School Certificate - Desk Top Publishing

MTI
Dallas, TX

Skills

  • Bilingual English / Spanish
  • Excellent verbal skills
  • Able to adapt in fast-paced environment
  • Multitasking
  • Microsoft office
  • Documentation skills
  • Surveys experience
  • Time management
  • Team collaboration
  • Professionalism

Certification

  • 05/1992 Computer System Configuration Microcomputer Technology Institute
  • 01/1992 Desktop Publishing MTI

Timeline

Instrument Data Collector

Gonzales Topography
02.2017 - 03.2022

Owner/Operator

R n L Improvement
05.2013 - 12.2016

Lead Teller

Bank of America
04.2007 - 03.2013

Agent

DHL
02.2006 - 03.2007

Teller

Bank United
03.1999 - 01.2006

Vocational School Certificate - Desk Top Publishing

MTI

Management Organization - 1 Year at College or a Technical or Vocational School

Lee College

Vocational School Certificate - Computer Configuration

MTI

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LEONARDO DELACRUZ