Leonardo Delgado
Austin,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Love to partner with people to know their purpose in life and together achieve it thru hard work and dedication, giving everything. Everyday
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chipotle Mexican Grill
Chipotle Grill
610 Newport Center Drive New Port Beach CA 92660
04.2008 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- I achieved 3 chipotle awards including two videos one of my story with company and one interview with CEO I received most impressive marketing certificate as well.
Education
GED -
City Colleges of Chicago-Harry S Truman College
Chicago, IL04.2009
Skills
- Inventory Counts
- Verbal and Written Communication
- Food Arrangement
- Time Management
- Positive Company Representation
- Store Opening and Closing
- Company Standards
- Quality Control Checks
- Restaurant Operation
- Cash Drawer Reconciliation
- Supplies monitoring
- Product Promotion
- Workplace Efficiency
- Active Listening
- Teamwork and Collaboration
- Safety
- Preventing Food Spoilage
- Maintenance and Repair
- Greet Guests
- Production Line Work
- Employee Training and Supervision
- Cleaning
- Health and Safety Compliance
- Team Contribution
- Food Allergies
- Servsafe Certified
- Clear Communication
- Knowledge of State Regulations
- Expo and Line Support
- Adaptability and Flexibility
- Valid Driver's License
- Order Delivery Practices
- Handling Complaints
- Hospitality Service Expertise
- Crew Leadership
- Critical Thinking
- Special Orders and Dietary Restrictions
- Training and Motivation
- Inventory Rotation
- Spanish Fluency
- Clean Countertops
- Food Preparation and Safety
- Recipe Adjustments
- Willingness to Learn
Accomplishments
- Supervised team of 55 staff members in each restaurant i worked
- I worked for about 84 chipotle restaurants to elevate the performance at 85 or better.
- trained and developed about 70 managers withing the company at different levels.
- archived best A/B score for 5 years in a row at 98%
- passed ecosure Audits and health debarment visits at 100
- Resolved product issue through consumer testing.
- i can discuss more accomplishments.
Certification
serve safe manager certification
Timeline
Chipotle Mexican Grill
Chipotle Grill
04.2008 - 08.2023
GED -
City Colleges of Chicago-Harry S Truman College