Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Leonardo Dias

Leonardo Dias

Katy

Summary

Dynamic leader with expertise in operations management and strategic planning, formerly at Collision Guys. Spearheaded initiatives that boosted team performance and increased revenue by 20%. Skilled in problem resolution and fostering client relations, with a proven track record in business development and employee training. Bilingual communicator adept at driving growth and efficiency.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Diligent Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Collision Guys
01.2022 - Current
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

General Manager

Car Guys Automotive
01.2021 - Current
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Expanded business operations into international markets, navigating regulatory environments and cultural differences for successful entry.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

General Manager

Tourin Technologies
11.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.

Sales Supervisor

Kwik Kar Tx
01.2016 - 11.2019
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Education

MBA - International Business Management

Atlantic Intercontinental University
Honolulu, HI
09-2019

Associate of Science - Business Management

Atlantic International University
Honolulu, HI
01-2018

Associate of Science - International Business Management

Houston Community College
Houston, TX
12-2017

High School Diploma -

Okpo International School
South, Korea
12-2009

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Inventory control
  • Staff supervision
  • Goal setting
  • Employee scheduling
  • Verbal and written communication
  • Administrative skills
  • Staff training and development
  • P&L management
  • Team training and development
  • Client relations
  • Labor cost controls
  • Process improvements
  • Vendor relationships
  • Strategic planning
  • Performance improvement
  • Employee development
  • Project management
  • Facility management
  • Exceptional interpersonal communication
  • Staffing
  • Purchasing
  • Recruitment
  • Expense control
  • Business development
  • Performance analysis
  • Operations oversight
  • Project planning
  • Cost analysis and savings
  • Business administration
  • Quality management
  • Sales expertise
  • Cost reductions
  • Team oversight
  • Marketing
  • Financial administration
  • Sales analysis
  • Account management
  • New business development
  • Advertising and marketing
  • Data review
  • Budget administration
  • Vendor sourcing
  • Risk management
  • Sales team development
  • Total quality management
  • Risk mitigation
  • Bilingual
  • Human resources management
  • Contract negotiations
  • Skilled negotiator
  • Branding
  • Distribution management
  • Supply chain management
  • Community outreach
  • Program administration

Accomplishments

  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Resolved product issue through consumer testing.
  • Supervised team of thirty staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Basics of Project Management , International Business Management Institute( Berlin- Germany) - 2018
  • Investment Fundamentals, International Business Management Institute ( Berlin-Germany) - 2018
  • Economics & international Business , International Business Management Institute ( Berlin-Germany) - 2019
  • Finance & Accounting , International Business Management Institute (Berlin - Germany ) - 2019

Languages

Spanish
English
Full Professional
French
Limited Working
Arabic
Limited Working
Portuguese
Full Professional
Korean
Limited Working

Timeline

General Manager

Collision Guys
01.2022 - Current

General Manager

Car Guys Automotive
01.2021 - Current

General Manager

Tourin Technologies
11.2019 - Current

Sales Supervisor

Kwik Kar Tx
01.2016 - 11.2019

MBA - International Business Management

Atlantic Intercontinental University

Associate of Science - Business Management

Atlantic International University

Associate of Science - International Business Management

Houston Community College

High School Diploma -

Okpo International School

Similar Profiles

CREATE PROFILE