Summary
Overview
Work History
Education
Skills
Quote to live by
Certification
Timeline
Generic

Leonardo Echavarria

Daytona Beach,FL

Summary

Experienced in continuous skill development and team leadership. Adept at assembling leadership teams from inception. Recognized for tackling projects head-on and consistently achieving goals with a quick and persistent approach. Demonstrates a positive attitude that serves as a driving force towards success in any endeavor. Embodies a proactive and results-driven mindset that propels projects to successful completion. Constantly meets sales forecasts, ensuring a track record of exceeding expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Counter Sales Associate

Baker Distributing
03.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Led team members to improve efficiency, consistently meeting daily sales targets.
  • Continuously updated product knowledge to provide expert advice on current offerings and trends in the industry.
  • Contributed ideas for marketing initiatives that helped increase foot traffic in the store during slow periods.
  • Increased sales revenue with strategic product placement and persuasive selling techniques.
  • Maintained an orderly stockroom with efficient systems for easy access to products when needed on the floor quickly.
  • Collaborated with other associates to achieve monthly sales goals and maintain high standards of customer service.
  • Conducted product demonstrations, educating customers on features and benefits to drive sales.
  • Implemented promotional displays for special events or seasonal offers, increasing brand visibility and attracting new customers.
  • Enhanced store atmosphere, ensuring a clean and organized environment for seamless customer experience.
  • Utilized upselling tactics skillfully during interactions with customers resulting in increased average transaction values.
  • Assisted in training new employees on store policies, procedures, and products to ensure consistent customer experiences across the team.
  • Streamlined processes for order placement and fulfillment by adopting efficient organizational techniques.
  • Handled cash transactions accurately, reconciling daily till balances and minimizing errors.
  • Managed inventory effectively, reducing stock discrepancies and maintaining accurate records.
  • Supported loss prevention efforts by monitoring inventory levels closely and reporting any suspicious activity immediately.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Answered telephone calls to offer information and promote business products.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Finalized sales by completing payments and required paperwork.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Informed customers about important policies and conditions on sales.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Pizza delivery driver

Papa John's
04.2022 - 02.2023
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.

Amazon Delivery Driver

G3 Delivery LLC
10.2021 - 03.2022
  • Maintained high-speed performance while handling packages exceeding 30 lbs.
  • Adapted to various weather scenarios to maintain punctuality in task execution.
  • Delivered packages with exceptional care, prioritizing protection from theft and adverse weather.

Team Leader/Supervisor

Chick-fil-A, Inc.
03.2014 - 09.2021
  • Organized office files efficiently.
  • Frequently adjusted figures associated with quality assessment.
  • Managed operations for both back-of-house and front-of-house.
  • Managed inventory efficiently.
  • Established complete leadership team.
  • Ensured compliance with food safety regulations.
  • Managed complex projects from start to finish
  • Oversaw team operations and performance.
  • Certified trainer
  • Analytical thinking
  • Reached top 20% In entire chain in CEM scores
  • Exceptional communication & networking skills
  • Boost team moral

Education

GED - undefined

Daytona State College
Daytona Beach, FL
05.2015

Skills

  • Food safety
  • Food service
  • Food production
  • Food preparation
  • Food handling
  • Busser
  • Kitchen experience
  • POS
  • Microsoft Office
  • Microsoft Word
  • Adobe Photoshop
  • Adobe Illustrator
  • Supervising experience
  • Leadership development
  • Kitchen management experience
  • Cashiering
  • Cash handling proficiency
  • Till management
  • Inventory specialist
  • Inventory control
  • Restaurant experience
  • Graphic design
  • Retail sales
  • Agriculture
  • Driving experience
  • Delivery experience
  • Customer service satisfaction
  • Strategized the best routes for delivery
  • Completed delivery route in a timely manner
  • Maintained a clean driving record
  • Culinary experience
  • Web design
  • Sales
  • Excell's in making sure the sales forecast is met
  • HVAC product knowledge
  • Problem solving
  • Refrigeration knowledge
  • Certified in refrigeration (two courses)
  • Diverse problem
  • Technical expertise in HVAC
  • Troubleshooting HVAC issues
  • Answers phone calls
  • Orders equipment and parts in a timely manner
  • Checks with local vendors for product availability and prices
  • HVAC software proficiency
  • Time management
  • Continuous learning
  • Forklift certification
  • Operates a forklift proficiently
  • Pulls and checks equipment before selling
  • Shipping and receiving experience
  • Package handling
  • Quick keyboard skills
  • Strong communication skills
  • Proactive in completing tasks head-on
  • Training skills

Quote to live by

A gem cannot be polished without friction, nor a man perfected without trials. - Seneca

Certification

Refrigeration training 1.0

Refrigeration training 2.0

Leadership development

Agricultural development

Buisness managment

Timeline

Lead Counter Sales Associate

Baker Distributing
03.2023 - Current

Pizza delivery driver

Papa John's
04.2022 - 02.2023

Amazon Delivery Driver

G3 Delivery LLC
10.2021 - 03.2022

Team Leader/Supervisor

Chick-fil-A, Inc.
03.2014 - 09.2021

GED - undefined

Daytona State College

Similar Profiles

CREATE PROFILE