Leonardo Daniel Fuentes
Delhi,CA
Summary
Accomplished Branch Manager with extensive experience at Platt Electric Supply, specializing in operations management and sales growth. Proven ability to enhance customer relationships through superior service and strategic sales initiatives, resulting in increased branch profitability. Strong verbal communication skills and a focus on detail drive operational efficiency and excellence.
Overview
13
13
years of professional experience
Work History
Branch Manager
Platt Electric Supply
Madera, CA
09.2023 - Current
- Supported outside sales force in servicing and obtaining new business.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Resolved escalated customer complaints in a timely manner.
- Planned work schedules to maintain adequate staffing levels.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assisted other branches when needed during peak periods or special projects.
- Managed staff scheduling, hiring and training processes.
Inside Sales Representative
Wille Electric
Modesto, CA
01.2022 - 09.2023
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Collaborated with team members to determine strategic sales approaches.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Leveraged computer system to input customer orders and pricing information.
- Contacted new and existing customers to discuss product and service solutions.
- Delivered superior customer support to improve account retention rate.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Branch Manager
Platt Electric
Salinas, CA
02.2014 - 12.2021
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Supported outside sales force in servicing and obtaining new business.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
Merchandiser
Frito Lay
Manteca, CA
04.2012 - 10.2016
- Ordered and restocked supplies to keep workplace operating smoothly.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Monitored stock to maintain sufficient quantity of featured product.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Displayed appropriate signage for products and sales promotions.
- Built product displays and placed appropriate signage for merchandise.
- Helped customers locate desired items and assisted with carrying heavy loads.
Education
High School Diploma -
Turlock High School
Turlock, CA05.2009
Some College (No Degree) - Criminal Justice
Merced College
Merced, CASkills
- Cold Calling
- New Business Development
- Verbal and Written Communication
- Telephone Sales
- Relationship Building
- Customer Service
- Attention to Detail
- Available for Evening and Weekend Shifts
- Email and Phone Etiquette
- Cheerful and Energetic
- Payment Processing
- Excellent Time Management
- Microsoft Office
- Exceptional Customer Service
- Relationship building and management
- Dependable
- Goals and performance
- Attention to detail
- Operations management
- Sales development
- Multi-tasking
- Customer service
- Safety protocol
- Team player
- Customer relationships
Education and Training
other,other
Affiliations
- Sports (49ers, soccer, and other sporting events)
- Anime Watcher.
- Collector of Funko Pops.
- Legos
- Videos Games from time to time.
- Animal Lover.
- Camping
- Traveling
- Family Time.
Languages
Spanish
Native/ Bilingual
Timeline
Branch Manager
Platt Electric Supply
09.2023 - Current
Inside Sales Representative
Wille Electric
01.2022 - 09.2023
Branch Manager
Platt Electric
02.2014 - 12.2021
Merchandiser
Frito Lay
04.2012 - 10.2016
High School Diploma -
Turlock High School
Some College (No Degree) - Criminal Justice
Merced College
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