Leonardo Gallegos
Houston,TX
Summary
With 10 years total in the oil and gas industry, my contribution to the Sales team as a Commercial Analyst would be invaluable. My interests in joining the Sales team were expressed from the moment I onboarded as a CSR back in 2016 making this a very exciting opportunity. The 9 years experience as a Vopak employee shows that I am fully committed to growing my career for many years to come. I have a passion for helping others and aspire to share my knowledge for the benefit of our organization. The career path is clear, gaining experience working with Sales in pursuit of a future position as Sales Manager. Additional to my Commercial Analyst responsibilities, I will cement my role as a future Sales Manager candidate by proactively working alongside each member of the Sales team.
Overview
10
10
years of professional experience
Work History
Customer Service Representative /Subject Matter Expert
Vopak
Houston, TX
01.2016 - Current
- Oversee implementation of MyService system to improve workflows and reduce turnaround times.
- Provided subject matter expertise and guidance to international cross-functional teams in the development of new products.
- Identify areas of improvement in customer service processes and suggested changes accordingly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed comprehensive test plans for software applications to ensure quality Vopak standards were met.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
IT Consultant
Vopak
Houston, TX
02.2020 - 06.2021
- Assisted clients in developing and implementing IT strategies to improve business operations.
- Draft a Go Live approach, including conversion tools and control reports conforming the best fitting cutover strategy.
- Managed multiple ongoing projects simultaneously while meeting deadlines effectively.
- Set up prototype environment, including initial testing, co-write business scenario’s.
- Provided company users with tech support for IT problems and account maintenance.
- Support Key Users in their support role after Go Live.
Software Trainer
Vopak
Houston, TX
12.2018 - 01.2020
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Conducted user training sessions to ensure that all users were able to use new technology efficiently.
- Organized and maintained detailed records of training activities, including participant feedback.
- Monitored progress throughout course duration by administering periodic tests or assignments.
- Evaluated and reported on training program effectiveness with pre-and post-tests, surveys and assessment tools.
- Participated and attended meetings with Global Team to obtain information for use in training programs.
- Maintained strong knowledge of Vopak MyService applications by participating in workshops.
Customer Service Representative
Vopak
Houston, TX
08.2016 - 11.2018
- Handled order processing for Truck, Rail, Marine and any additional orders needed for operational execution
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Managed inbound/outbound railcar fleet.
- Monitored truck shipments assisted third parties on deviations including late arrivals or those that do not arrive.
- Processed order data in Customer's SAP system.
- Continued being an Emergency Response Team member receiving training every quarter at our A&M training site.
Operator
Vopak
Houston, TX
01.2016 - 08.2016
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Supported Marine, Truck and Rail operational activities.
- Documented daily production results accurately and completely.
- Provided training assistance to new operators.
- Was a member of the Emergency Response Team training Quarterly at our A&M training location.
Operator
Accutrans Marine Management
Houston, TX
03.2014 - 01.2016
- Monitored truck operations for jet fuel and asphalt products.
- Performed basic warehouse tasks operating forklifts.
- Managed tank gauges based on product availability.
- Monitored product analyzed onsite at the Valero Lab.
Education
High School Diploma -
Dobie High School
Houston, TX05-2011
Some College (No Degree) -
San Jacinto College District
Pasadena, TXSkills
- Vopak Operational, Customer Service and IT Knowledge
- Complaint Resolution
- Data Collection/Entry
- Account Updating
- Scheduling & Order Processing
- Customer Education
- Internal and External Customer Consulting
- Google Application
Languages
Spanish
Professional
Accomplishments
- Parliamentarian to the first High School Song Writing Music Club in Texas
- Senior Soccer Captain leading team to Texas State Semi-Finals
- 2011 Most Dependable Student award in a class of over 1,500 students
- Awarded 2011 Trailblazer trophy
- Performed and wrote music for Lakewood Church from 2010-2012.
- Soccer team captain for a Sunday league winning first place on the leagues' first tournament.
Timeline
IT Consultant
Vopak
02.2020 - 06.2021
Software Trainer
Vopak
12.2018 - 01.2020
Customer Service Representative
Vopak
08.2016 - 11.2018
Customer Service Representative /Subject Matter Expert
Vopak
01.2016 - Current
Operator
Vopak
01.2016 - 08.2016
Operator
Accutrans Marine Management
03.2014 - 01.2016
High School Diploma -
Dobie High School
Some College (No Degree) -
San Jacinto College District