Leonardo Garcia
Las Vegas,NV
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environments attending to customer service needs including incoming calls, issue resolution and scheduling. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
3
3
years of professional experience
Work History
Legal Clerical Assistant
Clark County District Attorney's Office
03.2023 - Current
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Organized documents to manage paper and electronic filing systems of clients.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Preparing for court hearings by organizing and redacting documents, case notes, and records.
Medical Records Clerk
Neurology Center Of Las Vegas
06.2022 - 09.2022
- Streamlined medical record retrieval by implementing an efficient filing system.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Reduced errors in patient billing by carefully verifying insurance information during the registration process.
Call Center Representative
Las Vegas Culinary Academy
10.2020 - 09.2021
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Bachelor of Arts - Hospitality
University of Nevada - Las Vegas
Las Vegas, NV12.2025
High School Diploma -
Northwest Career And Technical Academy
Las Vegas, NV06.2020
Skills
- Multitasking Abilities
- Bilingual
- Computer Literacy
- Positive Attitude
- Customer Service
- Call Management
- Scheduling
- Problem-Solving
- Time Management
- Data Entry
Timeline
Legal Clerical Assistant
Clark County District Attorney's Office
03.2023 - Current
Medical Records Clerk
Neurology Center Of Las Vegas
06.2022 - 09.2022
Call Center Representative
Las Vegas Culinary Academy
10.2020 - 09.2021
Bachelor of Arts - Hospitality
University of Nevada - Las Vegas
High School Diploma -
Northwest Career And Technical Academy
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