Leonardo Garza III
Springfield
Summary
I am Resourceful Restoration Crew Leader known for high productivity and efficient task completion. Specialize in damage assessment, restoration best practices, and project management. Excel in communication, leadership, and problem-solving to navigate challenging situations and ensure team success. Committed to delivering quality results on time and within budget while maintaining safety standards.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Restoration Crew Leader
Servpro Kalamazoo l
Kalamazoo
09.2025 - Current
- Led restoration projects ensuring safety and compliance with industry standards.
- Trained and supervised crew members on equipment and procedures.
- Coordinated communication between clients and team to streamline operations.
- Implemented best practices for water damage mitigation and mold remediation.
- Conducted site assessments to determine restoration needs and strategies.
- Monitored project timelines to ensure efficient workflow across teams.
- Resolved client concerns promptly to maintain high satisfaction levels.
- Provided guidance and technical advice to staff on how to properly use tools and machinery safely.
- Analyzed project specifications to determine accurate cost estimates and resource needs.
- Collaborated with project managers to clarify scope and timelines for bids.
- Conducted regular safety audits to ensure compliance with regulations.
Restoration Technician
SERVPRO
Charlotte
10.2022 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Discuss needs with customers.
- Occasionally handles invoices, credit card, cash, and check payments from customers.
- Proficient in guiding customers to buy an advanced version of products and services.
- Led water, fire, and mold remediation
- Drive and maintain company trucks and vans
- Bio hazard clean up
- Completed tear-down of structures.
- Extract water.
- On-call every six weeks.
- Carpet cleaning
- Soda-blasting
Emergency Telecommunicator
CCCDA
Marshall
01.2022 - 09.2022
- Handled emergency calls and dispatched appropriate resources, ensuring swift response times.
- Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure.
- Utilized computer-aided dispatch systems to accurately record and relay critical information.
- Collaborated with law enforcement, fire departments, and medical personnel to coordinate emergency responses.
- Accurately collected caller information, documented incident details, and conveyed critical information to emergency responders.
- Operation of CAD system.
Greeter/Training MA
Dermatology and surgery center
Battle Creek
02.2021 - 02.2022
- Actively worked to display a courteous and empathetic attitude to customers.
- Took vitals and assigned patients rooms and record what rooms each patient is in.
- Listened and recorded patient concerns and patient's history.
- Ensure rooms are clean and sanitary.
- Clean medical instruments every day.
- Assist physician assistants with biopsies and surgery trays.
Phlebotomist
Grifols
Battle Creek
06.2020 - 02.2021
- Collected blood efficiently.
- Reviewed medical records.
- Efficiently stored blood specimens.
- Provided adequate communication and care to patients.
Sales Associate/Cashier
Menards
Battle Creek
05.2020 - 07.2020
- Informed and guided customers to purchase higher quality products.
- Received one of the top upseller positions.
- Greet customers in a friendly and professional manner.
- Provide assistance with product selection.
- Provide accurate information about products, pricing, availability, and services.
- Assist customers with loading merchandise into their vehicles.
- Maintain the sales floor and stock shelves as needed.
- Monitor inventory levels and restock items as necessary.
- Assist with training new employees.
- Adhere to company policies and procedures.
Restoration Technician
Modernistic Cleaning and Restoration
Plainwell
08.2019 - 06.2020
- Communicate with customers to meet the needs of the project.
- Lead restoration.
- Estimate jobs.
- Lead teams to complete projects effectively and in a timely manner.
- Monitor jobs every other day.
- Assess, clean, dispose, and repair homes and businesses.
Sales Associate/Cashier
Menards
Battle Creek
07.2017 - 08.2019
- Greet customers and provide excellent customer service.
- Scan items and collect payments.
- Process cash, check, and credit/debit card payments.
- Issue receipts, refunds, change, or tickets.
- Count money in cash drawers at the beginning and end of shifts to ensure accuracy.
- Resolve customer complaints, guide them and provide relevant information.
- Bag items properly.
- Maintain clean and orderly checkout areas.
- Track transactions on balance sheets and report any discrepancies.
- Cross-sell products and introduce new ones.
- Stay up-to-date with new products and promotions.
- Follow all store procedures and safety regulations.
Education
Diploma -
Pennfield Senior High School
Battle Creek, MI 08.2014 - 05.2018
Skills
- Forklift
- Machine Operator
- Carpet Cleaning
- Upholstery
- Restoration
- Customer Service
- Cash Handling
- Sales Experience
- Laboratory Experience
- Phlebotomy
- Patient Care
- Medical office experience
- Water Damage Restoration
- Telecommunication
- Fire Restoration
- Mold Remediation
- Experience Administering Injections
- Medical Records
- Construction Estimating
- Report Writing
- Sales
- Communication skills
- Upselling
- Organizational skills
- Time management
- Business development
- Attention to detail
- Site assessment
- Risk assessment
- Quality assurance
Certification
- Driver's license
- IIICRC WATER CERTIFICATION
- Hazardous Waste Operations & Emergency Response Training
Timeline
Restoration Crew Leader
Servpro Kalamazoo l
09.2025 - Current
Restoration Technician
SERVPRO
10.2022 - Current
Emergency Telecommunicator
CCCDA
01.2022 - 09.2022
Greeter/Training MA
Dermatology and surgery center
02.2021 - 02.2022
Phlebotomist
Grifols
06.2020 - 02.2021
Sales Associate/Cashier
Menards
05.2020 - 07.2020
Restoration Technician
Modernistic Cleaning and Restoration
08.2019 - 06.2020
Sales Associate/Cashier
Menards
07.2017 - 08.2019
Diploma -
Pennfield Senior High School
08.2014 - 05.2018