Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leonardo Garza III

Springfield

Summary

I am Resourceful Restoration Crew Leader known for high productivity and efficient task completion. Specialize in damage assessment, restoration best practices, and project management. Excel in communication, leadership, and problem-solving to navigate challenging situations and ensure team success. Committed to delivering quality results on time and within budget while maintaining safety standards.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Restoration Crew Leader

Servpro Kalamazoo l
Kalamazoo
09.2025 - Current
  • Led restoration projects ensuring safety and compliance with industry standards.
  • Trained and supervised crew members on equipment and procedures.
  • Coordinated communication between clients and team to streamline operations.
  • Implemented best practices for water damage mitigation and mold remediation.
  • Conducted site assessments to determine restoration needs and strategies.
  • Monitored project timelines to ensure efficient workflow across teams.
  • Resolved client concerns promptly to maintain high satisfaction levels.
  • Provided guidance and technical advice to staff on how to properly use tools and machinery safely.
  • Analyzed project specifications to determine accurate cost estimates and resource needs.
  • Collaborated with project managers to clarify scope and timelines for bids.
  • Conducted regular safety audits to ensure compliance with regulations.

Restoration Technician

SERVPRO
Charlotte
10.2022 - Current
  • Maintained quality assurance and customer satisfaction objectives.
  • Discuss needs with customers.
  • Occasionally handles invoices, credit card, cash, and check payments from customers.
  • Proficient in guiding customers to buy an advanced version of products and services.
  • Led water, fire, and mold remediation
  • Drive and maintain company trucks and vans
  • Bio hazard clean up
  • Completed tear-down of structures.
  • Extract water.
  • On-call every six weeks.
  • Carpet cleaning
  • Soda-blasting

Emergency Telecommunicator

CCCDA
Marshall
01.2022 - 09.2022
  • Handled emergency calls and dispatched appropriate resources, ensuring swift response times.
  • Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure.
  • Utilized computer-aided dispatch systems to accurately record and relay critical information.
  • Collaborated with law enforcement, fire departments, and medical personnel to coordinate emergency responses.
  • Accurately collected caller information, documented incident details, and conveyed critical information to emergency responders.
  • Operation of CAD system.

Greeter/Training MA

Dermatology and surgery center
Battle Creek
02.2021 - 02.2022
  • Actively worked to display a courteous and empathetic attitude to customers.
  • Took vitals and assigned patients rooms and record what rooms each patient is in.
  • Listened and recorded patient concerns and patient's history.
  • Ensure rooms are clean and sanitary.
  • Clean medical instruments every day.
  • Assist physician assistants with biopsies and surgery trays.

Phlebotomist

Grifols
Battle Creek
06.2020 - 02.2021
  • Collected blood efficiently.
  • Reviewed medical records.
  • Efficiently stored blood specimens.
  • Provided adequate communication and care to patients.

Sales Associate/Cashier

Menards
Battle Creek
05.2020 - 07.2020
  • Informed and guided customers to purchase higher quality products.
  • Received one of the top upseller positions.
  • Greet customers in a friendly and professional manner.
  • Provide assistance with product selection.
  • Provide accurate information about products, pricing, availability, and services.
  • Assist customers with loading merchandise into their vehicles.
  • Maintain the sales floor and stock shelves as needed.
  • Monitor inventory levels and restock items as necessary.
  • Assist with training new employees.
  • Adhere to company policies and procedures.

Restoration Technician

Modernistic Cleaning and Restoration
Plainwell
08.2019 - 06.2020
  • Communicate with customers to meet the needs of the project.
  • Lead restoration.
  • Estimate jobs.
  • Lead teams to complete projects effectively and in a timely manner.
  • Monitor jobs every other day.
  • Assess, clean, dispose, and repair homes and businesses.

Sales Associate/Cashier

Menards
Battle Creek
07.2017 - 08.2019
  • Greet customers and provide excellent customer service.
  • Scan items and collect payments.
  • Process cash, check, and credit/debit card payments.
  • Issue receipts, refunds, change, or tickets.
  • Count money in cash drawers at the beginning and end of shifts to ensure accuracy.
  • Resolve customer complaints, guide them and provide relevant information.
  • Bag items properly.
  • Maintain clean and orderly checkout areas.
  • Track transactions on balance sheets and report any discrepancies.
  • Cross-sell products and introduce new ones.
  • Stay up-to-date with new products and promotions.
  • Follow all store procedures and safety regulations.

Education

Diploma -

Pennfield Senior High School
Battle Creek, MI
08.2014 - 05.2018

Skills

  • Forklift
  • Machine Operator
  • Carpet Cleaning
  • Upholstery
  • Restoration
  • Customer Service
  • Cash Handling
  • Sales Experience
  • Laboratory Experience
  • Phlebotomy
  • Patient Care
  • Medical office experience
  • Water Damage Restoration
  • Telecommunication
  • Fire Restoration
  • Mold Remediation
  • Experience Administering Injections
  • Medical Records
  • Construction Estimating
  • Report Writing
  • Sales
  • Communication skills
  • Upselling
  • Organizational skills
  • Time management
  • Business development
  • Attention to detail
  • Site assessment
  • Risk assessment
  • Quality assurance

Certification

  • Driver's license
  • IIICRC WATER CERTIFICATION
  • Hazardous Waste Operations & Emergency Response Training

Timeline

Restoration Crew Leader

Servpro Kalamazoo l
09.2025 - Current

Restoration Technician

SERVPRO
10.2022 - Current

Emergency Telecommunicator

CCCDA
01.2022 - 09.2022

Greeter/Training MA

Dermatology and surgery center
02.2021 - 02.2022

Phlebotomist

Grifols
06.2020 - 02.2021

Sales Associate/Cashier

Menards
05.2020 - 07.2020

Restoration Technician

Modernistic Cleaning and Restoration
08.2019 - 06.2020

Sales Associate/Cashier

Menards
07.2017 - 08.2019

Diploma -

Pennfield Senior High School
08.2014 - 05.2018
Leonardo Garza III