Leonardo Gianoli

Greet guests professionally and warmly to create a strong first impression.
Manage check-in/out efficiently using PMS like SNT, Opera, OnQ, etc.
Respond promptly to guest inquiries, concerns, and requests in person, by phone, or email.
Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
Accurately handle payments, deposits, and authorizations with attention to detail.
Upsell room upgrades, amenities, and local services to enhance guest experience and boost revenue.
Stay well-informed about hotel services, local attractions, and events.
Resolve complaints calmly and effectively, turning issues into positive experiences.

Managed daily store operations, including opening/closing, scheduling, and inventory.
Supervised and coached 10–20 employees, upholding company values and safety standards.
Fostered a guest-focused culture of speed, quality, and hospitality.
Supported hiring, onboarding, and training of new team members.
Controlled food and labor costs to meet budget goals and improve efficiency.
Maintained compliance with health, safety, and sanitation regulations.
Resolved customer issues professionally to boost satisfaction and loyalty.
Acted as a liaison between staff and management to support communication and problem-solving.

Directed incoming traffic efficiently during peak shopping hours and holiday events.
Monitored parking areas to ensure smooth flow, maximize space usage, and prevent congestion.
Provided courteous customer service by assisting visitors with directions, parking inquiries, and lost vehicle support.
Collaborated with security and mall operations to report safety concerns, suspicious activity, and emergencies.
Operated radios and handheld devices to communicate with team leads and other departments.