Summary
Overview
Work History
Education
Skills
Timeline

Leonardo Gomez

Katy,Texas

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

1
1
year of professional experience

Work History

Manager Assistant

Wing Stop
Katy, TX
11.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Mentored team members to enhance professional development and accountability in workplace
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Created employee schedules to align coverage with forecasted demands
  • Established team priorities, maintained schedules and monitored performance

Waiter

Viva Jalisco Mexican Restaurante
Houston, TX
10.2022 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Used cash registers and credit card machines to cash out customers
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained customer satisfaction by clarifying questions about orders and specialty items
  • Upsold appetizers, drinks and desserts to increase restaurant profits
  • Informed customers about daily and seasonal specials
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Answered customers' questions, recommended items, and recorded order information
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Increased sales significantly by upselling higher-end products to customers
  • Checked guests' identification before serving alcoholic beverages
  • Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality

Education

Bachelor of Science - Engineering (Pre-Engineering)

Private School - UVM, Mexico, City
07.1994

Skills

  • Job Skills
  • Cashier, waiter, cook
  • Ability to read and comprehend simple instructions, short correspondence and memos Basic keypunch skills
  • Ability to lift, push, pull required weights per established requirements for department; Ability to bend, twist, reach, push, lift for extended periods daily
  • Must be able to stand for 8 hours per day for up to 6 days week
  • Must have high sense of urgency
  • Flexibility to work mandatory overtime based on business needs
  • Microsoft Office and Solomon software
  • MNT Assistant
  • Manager support
  • Skilled community-based case manager
  • Organized managerial style

Timeline

Manager Assistant - Wing Stop
11.2022 - Current
Waiter - Viva Jalisco Mexican Restaurante
10.2022 - Current
Private School - UVM - Bachelor of Science, Engineering (Pre-Engineering)

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Leonardo Gomez