Leonardo Gonzalez
Corona,CA
Summary
Dynamic customer service representative with a proven track record in problem-solving, conflict resolution, and effective communication. Extensive experience in academic research and data analysis complements strong teamwork and organizational skills, ensuring tasks are initiated and completed with excellence. A solid educational background and diverse job roles have fostered a strong work ethic, leading to exceptional results driven by dedication and a relentless pursuit of goals. Committed to delivering high-quality service and fostering positive client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Associate
Carls Jr.
CA
07.2020 - Current
- Front Associate who helped and served customers
- Cook, handle, clean, and sanitize the workplace
- Learned Basic Sales Quotas and Inventory Functionality
Front End Associate
TJX Companies, Inc
Corona, CA
10.2023 - 09.2024
- Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in inventory management, organizing merchandise and maintaining accurate stock levels.
- Collaborated with team members to execute visual merchandising strategies and enhance store presentation.
- Trained new associates on company policies, procedures, and customer engagement techniques.
Education
Associate of Science - Psychology
California State University, Fullerton
12-2027
Associates - Social Sciences
Norco College
06-2023
Skills
- Descriptive and inferential Statistics (SPSS and Statcrunch)
- Word processing (Microsoft Word, Slides) software
- Speak English and Spanish
- Data input and customization software (Excel)
- Multitasking and organization
- Data entry
- Microsoft office
- Teamwork and collaboration
- Problem-solving
Certification
- Award of Recognition for Dedicated and Honored Servitude in Community Service at Temescal Canyon High School
- Dean’s Honors List of Spring 2025 at California State University, Fullerton
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Front End Associate
TJX Companies, Inc
10.2023 - 09.2024
Front Associate
Carls Jr.
07.2020 - Current
Associate of Science - Psychology
California State University, Fullerton
Associates - Social Sciences
Norco College