Leonardo Hernandez
Manassas,VA
Summary
Friendly Sales Advisor knowledgeable about motorcycle industry products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FOH Supervisor
Hyde Park Hospitality
05.2024 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Maintained open lines of communication between FOH supervisors, BOH managers, for successful collaboration on daily operations.
- Conducted regular performance evaluations for team members, offering constructive feedback for improvement and celebrating success where appropriate.
- Elevated team performance through regular training sessions focused on customer service and communication skills.
Sales Advisor
Moto Member Manassas
07.2023 - 04.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Server
Uncle Ricos Cantina
02.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Passenger Service Supervisor
Copa Airlines/DNATA
02.2022 - 12.2022
- Monitored security and maintained operational protocols.
- Oversaw ticketing, gate and ramp services.
- Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.
- Assisted passengers with special needs or requests, providing personalized attention to ensure their comfort during travel.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
- Improved baggage handling efficiency through strategic planning and coordination between departments.
Server
Uncle Ricos Cantina
05.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Member Team Leader
Wendys International
09.2020 - 05.2021
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Review inventory, requesting new shipments and organizing
Host/Cashier/Server
Dennys Corp
06.2018 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Unity Reed High School
Manassas, VA06.2021
Skills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Sales Strategies
- Persuasion techniques
- Fluent in Spanish
- Customer Service
- Interpersonal communication skills
- Client Service
- Staff Training
- Food safety and sanitation
Certification
- CPSP - Certified Professional Sales Person
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
FOH Supervisor
Hyde Park Hospitality
05.2024 - Current
Sales Advisor
Moto Member Manassas
07.2023 - 04.2024
Server
Uncle Ricos Cantina
02.2023 - 07.2023
Passenger Service Supervisor
Copa Airlines/DNATA
02.2022 - 12.2022
Server
Uncle Ricos Cantina
05.2021 - 04.2022
Crew Member Team Leader
Wendys International
09.2020 - 05.2021
Host/Cashier/Server
Dennys Corp
06.2018 - 09.2021
High School Diploma -
Unity Reed High School
- CPSP - Certified Professional Sales Person
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