Leonardo Hernandez Rivera
Bonsall,CA
Summary
Dynamic leader with proven success at Panera Bread, enhancing team productivity and customer satisfaction through effective problem-solving and staff management. Skilled in inventory management and employee motivation, I excel in optimizing workflows and fostering team collaboration. Achieved significant improvements in operational efficiency and cost control, demonstrating a goal-oriented approach with a balance of hard and soft skills. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Supervisor
Panera Bread
12.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Floor Manager
En Fuego Cantina & Grill
10.1995 - 12.2016
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
Instituto Nacional Maestro Alberto Masferrer
Mejicanos, San Salvador. El Salvador11.1986
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Teamwork and Collaboration
- Problem-Solving
Certification
- ServSafe food Safety Manager Certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Supervisor
Panera Bread
12.2016 - Current
Floor Manager
En Fuego Cantina & Grill
10.1995 - 12.2016
High School Diploma -
Instituto Nacional Maestro Alberto Masferrer
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