Leonardo Kocibelli
Ridgewood,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager of Operations
Fantastic Carpet Cleaning NYC Inc
Queens, NY
09.2021 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Monitored team progress towards achieving milestones set forth in project plans.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Concierge
Vernon Tower
Queens, NY
10.2019 - 08.2021
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
Education
High School Diploma -
Geniko Ekklisiastiko Likio Florina
Florina, Greece08-2012
Skills
- Logistics Management
- Customer Service Management
- Schedule Management
- Inventory Management
- Administrative Management
- Reliability
- Supervision and training
- Team Leadership
- Excellent Communication
Languages
English
Professional
Albanian
Professional
Spanish
Elementary
Timeline
Manager of Operations
Fantastic Carpet Cleaning NYC Inc
09.2021 - Current
Concierge
Vernon Tower
10.2019 - 08.2021
High School Diploma -
Geniko Ekklisiastiko Likio Florina
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