Leonardo Kuffo
Belleville,NJ
Summary
Seasoned Customer Service Manager with demonstrated history in customer relations and team management. Skilled in handling escalated issues, improving customer satisfaction, and fostering positive relationships. Proven record of implementing effective strategies that enhance workflow efficiency and maximize productivity. Known for strong interpersonal skills, problem-solving abilities, and commitment to maintaining high level of professionalism.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager of Operations
The Florida Roots & Greenery
Oviedo, Florida
03.2024 - Current
- Respond to customer inquiries, resolve complaints, and provide assistance.
- Provide accurate, valid and complete information by using the right methods/tools.
- Troubleshooting common issues with product or services as needed.
- Helped as needed to work in person and handle the cash register, generate sales, and shipping department.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
Assistant Customer Service Manager
Brightree
Peachtree Corners, Georgia
01.2023 - 03.2024
- Ensured compliance with industry regulations regarding customer relations.
- Developed strategies to increase customer satisfaction levels.
- Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.
Law Enforcement Officer
Apopka Police Department
Apopka, Florida
06.2021 - 01.2023
- Minimize crime
- Patrol in accordance to grid
- Document paperwork
- Public service
- Patrolled assigned areas to detect criminal activity and enforce laws.
Law Enforcement Officer
Newark Police Department
Newark, NJ
09.2019 - 07.2021
- Ensure the safety of the public, provide aid to anyone who seeks assistance, and write detailed reports.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
- Assisted citizens with non-emergency requests such as providing directions or helping unlock cars.
- Responded to emergency calls to provide assistance in critical situations.
Dispatcher/Driver
Parts Authority LLC
Belleville, NJ
09.2018 - 09.2019
- Dispatch wholesale parts to respected customers
- Pull certain parts from the warehouse to have ready for shipping
- Give multiple drivers certain routes to make sure deliveries were sent on time
- Lift heavy objects
- Make certain deliveries to various locations
- Answer to any complaints from any companies, and resolve them.
Sales Representative
24 Hour Fitness
Wayne, NJ
01.2017 - 09.2018
- In charge of TO'ing a potential member for a membership, would train new advisors how to sell a membership and give a tour that he/she won't forget
- Would have to make phone calls and book appointments
- Great with customer service
- Got a certificate for being the #1 Sales advisor in Wayne district.
Checker
Creditor PT
Kearny, NJ
01.2016 - 01.2017
- Responsible for returning inventory
- Provide company with shortages, overs, and store refusals
- Responsible for putting drivers phones away properly
- Provide information about wrong packed cases
- Provide friendly charisma and work as a team.
Cashier/Sales
LA Fitness
Clifton, NJ
10.2014 - 01.2016
- Cashier duties, maintained and counted cash drawer
- Provide customers with help and answers about products
- Responsible for appearance, and stocked products
- Maintaining inventory
- Aided customers with inquiries and purchases
- Responsible for a clean, sanitary environment.
Cashier/Sales Representative PT
Dunkin Donuts
Nutley, NJ
07.2013 - 10.2014
- Provide customers with desired products
- Responsible for cash register
- Responsible for stocking
- Maintaining Inventory
- Responsible for a clean, sanitary environment
- Responsible for team work, and honesty.
Education
Business Management - Business Administration
Bergen Community College
07.2024
High School Diploma -
Belleville High School
06.2013
Skills
- Bilingual
- CPR certified
- Proficient in Microsoft Outlook (5 years)
- Proficient in Microsoft Word (5 years)
- Proficient in Microsoft Excel (5 years)
- Customer Relations
- Schedule Management
- Customer Engagement
- Management
- Dispatching
- Team player
- People skill
- Cash Handling
- Team Development
- Expertise in sales
Certification
Defensive driving certified, 09/01/19, Present, Trained on how to safely operate a vehicle in emergency situations.
Personal Information
Title: Police Officer
Timeline
Manager of Operations
The Florida Roots & Greenery
03.2024 - Current
Assistant Customer Service Manager
Brightree
01.2023 - 03.2024
Law Enforcement Officer
Apopka Police Department
06.2021 - 01.2023
Law Enforcement Officer
Newark Police Department
09.2019 - 07.2021
Dispatcher/Driver
Parts Authority LLC
09.2018 - 09.2019
Sales Representative
24 Hour Fitness
01.2017 - 09.2018
Checker
Creditor PT
01.2016 - 01.2017
Cashier/Sales
LA Fitness
10.2014 - 01.2016
Cashier/Sales Representative PT
Dunkin Donuts
07.2013 - 10.2014
Business Management - Business Administration
Bergen Community College
High School Diploma -
Belleville High School