Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LEONARDO LANEL

Orlando

Summary

Dynamic leader and adept communicator with proven expertise in enhancing visitor satisfaction and team performance at Walt Disney World Resort and SeaWorld Orlando. Excelled in deploying innovative training programs and leveraging bilingual abilities to elevate guest experiences. Distinguished by exceptional problem-solving skills and a commitment to world-class guest service. Highly organized and detail-oriented individual with proven ability to manage multiple tasks simultaneously in a fast-paced environment. Committed to providing a safe and enjoyable experience for all guests.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Attractions Cast Member

Disney's Animal Kingdom
11.2024 - Current
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Provided World Class Guest service to visitors from around the world.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Tron Lightcycle//Run Opening Team Cast Member

Walt Disney World Resort
01.2023 - Current
  • Operated amusement rides according to manufacturer guidelines for safety purposes.
  • Initiated conversations with guests in order to build relationships, increase satisfaction, and encourage repeat visits.
  • Utilized conflict resolution techniques when dealing with difficult situations or disgruntled guests.
  • Developed excellent customer service abilities through interacting with guests in a professional and courteous manner.

Tomorrowland Attractions Coordinator

Walt Disney World Resort
04.2024 - 11.2024
  • Monitored performance metrics for each attraction, identified areas of improvement, and developed plans to enhance visitor satisfaction.
  • Coordinated with fellow Coordinators on daily operations of attractions.
  • Utilized Guest feedback to improve attraction experience.
  • Provided excellent Guest service by responding promptly to inquiries and resolving any issues that may arise.
  • Maintained a safe environment by ensuring all safety protocols were followed at all times.
  • Provided leadership to Front line cast members.
  • Managed Cast Deployment System (CDS).
  • Used strong Organizational and problem solving skills to help cast members and operations.

Tron Lightcycle//Run Trainer

Walt Disney World Resort
01.2024 - 11.2024
  • Educated Cast Members on proper use of organization's products and systems.
  • Assessed individual performance levels to identify areas for improvement and create targeted training plans.
  • Assessed participant knowledge and understanding of the material and adjusted training accordingly.
  • Implemented new hire training program to onboard and train new employees within operations.
  • Created custom learning materials that were tailored to the needs of each trainee.

Ride Operator- Infinity Falls

SeaWorld
12.2021 - 04.2022
  • Ensured that all riders followed posted rules while riding the attractions.
  • Demonstrated strong problem-solving skills when resolving Guest complaints or dealing with difficult situations.
  • Worked closely with other Ride Operators as part of a team environment.
  • Trained new Ride Operators on the responsibilities of their job role and safety protocols.
  • Displayed excellent organizational abilities when managing multiple tasks simultaneously.

Ride Operator- Paddle Boats

SeaWorld
08.2021 - 04.2022
  • Ensured that all riders followed posted rules while riding the attractions.
  • Monitored riders for compliance with height and weight restrictions, ensuring that they met the requirements for each ride.
  • Performed daily inspections of ride equipment before opening the ride to ensure guest safety.
  • Utilized excellent communication skills to deliver instructions clearly to guests prior to boarding the ride.
  • Worked closely with other Ride Operators as part of a team environment.
  • Maintained cleanliness around rides by removing trash or debris from loading areas after each use.
  • Developed an extensive knowledge of emergency procedures in case of accidents or malfunctions.
  • Followed detailed written instructions for operating amusement park rides accurately and safely.

Ride Operator- Infinity Falls

SeaWorld
06.2021 - 04.2022
  • Ensured that all riders followed posted rules while riding the attractions.
  • Demonstrated strong problem-solving skills when resolving customer complaints or dealing with difficult situations.
  • Monitored riders for compliance with height and weight restrictions, ensuring that they met the requirements for each ride.
  • Performed daily inspections of ride equipment before opening the ride to ensure guest safety.
  • Utilized excellent communication skills to deliver instructions clearly to guests prior to boarding the ride.
  • Worked closely with other Ride Operators as part of a team environment.

Sr Ride Operator/Team Lead- Mako

SeaWorld
12.2021 - 03.2022
  • Coordinated with leadership team members in order to ensure smooth operations throughout the day's activities.
  • Greeted guests in a friendly manner and provided excellent customer service.
  • Spoke to large groups of people and moved guests through attraction.
  • Demonstrated strong problem-solving skills by resolving guest inquiries quickly and efficiently.
  • Maintained a high level of professionalism when interacting with guests and coworkers alike.
  • Communicated character or situations to audience through speech, body language and movement.
  • Operated attractions, rides and shows in accordance with established guidelines.

Education

Bachelor of Arts (B.A.) - Criminal Justice

Southern New Hampshire University
Manchester, NH
06.2026

High School Degree - undefined

Freedom High School
06.2016

Skills

  • Basic Water Rescue Certified
  • Proficiency in Microsoft Word
  • Proficiency in Excel
  • Proficiency in Powerpoint
  • Attention to detail
  • Ability to learn at a quick pace
  • Positive attitude
  • Trainer experience
  • Leadership experience
  • Proficient with CDS (Cast deployment system)
  • Time Management
  • Ability to build interpersonal relationships
  • World Class Guest Service
  • Multitasking
  • Issue Resolution

Certification

  • Basic Water Rescue Certified
  • CPR certified

Timeline

Attractions Cast Member

Disney's Animal Kingdom
11.2024 - Current

Tomorrowland Attractions Coordinator

Walt Disney World Resort
04.2024 - 11.2024

Tron Lightcycle//Run Trainer

Walt Disney World Resort
01.2024 - 11.2024

Tron Lightcycle//Run Opening Team Cast Member

Walt Disney World Resort
01.2023 - Current

Sr Ride Operator/Team Lead- Mako

SeaWorld
12.2021 - 03.2022

Ride Operator- Infinity Falls

SeaWorld
12.2021 - 04.2022

Ride Operator- Paddle Boats

SeaWorld
08.2021 - 04.2022

Ride Operator- Infinity Falls

SeaWorld
06.2021 - 04.2022

High School Degree - undefined

Freedom High School

Bachelor of Arts (B.A.) - Criminal Justice

Southern New Hampshire University

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