Leonardo Macias
North Hills,CA
Summary
21 year old college student perusing a Bachelors degree in Psychology. Formally a Behavior technician, perusing a career in the retail industry. Results-oriented and highly motivated individual with a passion for delivering exceptional customer service. Adept at building rapport and establishing positive relationships with customers. Possesses excellent communication and interpersonal skills, ensuring a positive shopping experience. Eager to contribute enthusiasm and dedication to a dynamic retail team. Ready to leverage a strong work ethic and adaptability to excel in a retail environment.
Overview
1
1
year of professional experience
Work History
Behavior Technician
Behavior Education Services Team
12.2022 - 01.2024
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Education
Bachelor of Arts - Psychology
California State University Northridge
Northridge, CA05.2025
High School Diploma -
John F Kennedy High School
Granada Hills, CA06.2021
Skills
- Intervention Management
- Customer Service
- Report Writing
- Documentation Skills
- Rapport Building
- Problem-Solving
- Teamwork
- Interpersonal skills
- Positive attitude
- Active listening
- Computer literacy
- Customer Assistance
Timeline
Behavior Technician
Behavior Education Services Team
12.2022 - 01.2024
Bachelor of Arts - Psychology
California State University Northridge
High School Diploma -
John F Kennedy High School
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