Leonardo Martins

American Company (Record Store/ Brick and Mortar - Bossa 'N Roll Records ) focused on curating and selling original and new reissue pressing vinyl records.

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Curatorship and Sales
• Business Manager
• Entrepreneur
• Responsible for preparing the records catalogue, sales and customer portfolio management.
• Market development based on new customers and the loyalty of the existing customer portfolio.
• Development of sales channels and delivery management.
• Direct interaction with buyers from all over the world. Complete work availability to strategic customers and during negotiations with distributors.
• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Created and monitored promotional approaches to increase sales and profit levels.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Main Results:
• Sales growth of 100% in the opening period until the current date.
• Increase in the Customer Satisfaction Index.
• Resource optimization, providing us with logistics cost reduction.
• Vast contribution to the increase in cultural and artistic activity.

Brazilian company focused on curating and selling original pressing vinyl records. Average turnover of R$ 20,000.00 per month and 2 employees.

• Curatorship and Sales.
• Entrepreneur

• Responsible for preparing the records catalogue, sales and customer portfolio management.
• Market development based on new customers and the loyalty of the existing customer portfolio.
• Development of sales channels and delivery management.
• Direct interaction with buyers from all over the world. Complete work availability to strategic customers and during negotiations with distributors.

Main Results:

• Sales growth of 100% in the opening period until the current date.
• Increase in the Customer Satisfaction Index.
• Resource optimization, providing us with logistics cost reduction.
• Vast contribution to the increase in cultural and artistic activity.

Brazilian subsidiary of NII Holdings, Inc, a mobile communications services company headquartered in Reston, Virginia, USA where it was established in 1987. Average turnover of US$ 60,000,000.00 and 4.000 employees.

• Selling new telephone lines and cellphones
• Responsible for managing individual and corporate customer portfolio.
• Market development based on new customers, new distribution channels and loyalty of the existing customer portfolio.
• Achieving goals set monthly by directors.
• Direct interaction with clients on-site, identifying their needs and presenting the best solutions in mobile technology.
• Increasing the customer base.
• Post-sales management, billing and analysis of customer documentation within the company.

Main Results:

• Sales growth of more than 120% in the fiscal years of 2010 and 2011, receiving the highest sales award of the company (President's Council Nextel Brasil) in the same years.
• Contract signed with the company MRV Engenharia responsible for acquiring more than 150 devices, substantially helping us increase our client base.
• Contract signed with the company Central Iluminação, responsible for acquiring more than 100 devices, substantially helping us increase our client base.

Digital Bank focused on real estate business

• Responsible for selling real estate credit to refinance the client's own property.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Communicated with customers positively with particular attention to problem resolution.

Dutch company with banking activity in Brazil since 1993. In 2008, The Bank merged with the Spanish Group Santander (NASDAQ: ABNRY). Average turnover US$ 15,000,000,000.00 and 35.000 employees.

• Coordinate the Treasury and Banking Operations departments and manage the sales of financial products.
• Responsible for intermediating the relationship between the client and the bank, bridging the gap in problem resolutions, contract negotiations, sales and proposals (a private pension plan, real estate and vehicle consortium, FINAME - BNDES (Brazilian Development Bank), real estate credit, personal financing with property guarantee).
• Responsible for managing large client financial resources, proposing new solutions for gains and profitability with agility and expertise.
• Responsible for keeping confidential information of current account holders, confirming high-value transactions, making chargebacks, and granting bank loans.
• Responsible for developing strategic accounts, studying expansion potentials and identifying new business opportunities through the financial market.
• Responsible for monitoring financial results of contracts and sales performance analyses.
• Leading teams in the administrative and commercial area, distinguishing myself by achieving isolated goals, with results beyond the expectations of the bank.
• Increasing the active customer base.
• Daily customer portfolio management (2000 clients)
• On-site visits to big customers.

Main Results:

• Sales growth.
• Increase in the Customer Satisfaction Index.
• Increase of large companies in the customer base, serving companies such as Fiat, Paul Wurth do Brasil Engenharia de Siderurgia.
• Achievement of 100% of the monthly-established goals.

• (Company specialized in Oxy fuel cutting/Mechanics and Metallurgy)

• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Responsible for selling oxy-fuel, steel plates and metal structural profiles.
• Responsible for intermediating sales between large companies such as Usiminas and Gerdau.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Trained and mentored new sales representatives.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

● Responsible for guiding and helping customers in the Bank's self-service terminals and ATMs.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Prepared, sorted and distributed account reports to appropriate branches.

• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Greeted customers and helped with product questions, selections and purchases.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Responsible for sales and achieving goals.