Leonardo Medrano
Dallas,TX
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Agent
Doubletree By Hilton Hotel
Farmers Branch, Texas
04.2022 - 10.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments for room charges, incidentals, taxes and other fees.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Monitored reservations to track incoming parties and special events.
- Answered phone calls promptly while maintaining a professional attitude.
- Ensured lobby area was clean and presentable at all times.
- Verified identification documents of each guest before check-in.
- Assisted with various administrative tasks as needed.
Internet Cafe Attendant
AK PC Gaming Cafe
Carrollton, TX
11.2020 - 11.2021
- Provided technical support to customers on the use of computers, software programs and other services offered by the cafe.
- Tracked stock levels of consumable items like paper towels, napkins, ordering more when required.
- Ensured that all workstations were operational at all times through regular maintenance checks.
- Greeted customers and provided assistance with their computer needs.
- Maintained cleanliness of cafe area including tables, chairs, countertops, floors and restrooms.
- Resolved guest complaints to maintain complete customer satisfaction.
- Organized and maintained inventory of all cafe supplies such as paper, ink cartridges, coffee beans.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Adhered to company policies regarding customer service standards and safety regulations.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Kitchen Porter
Bowlmor AMF Centers
Addison, Texas
12.2019 - 03.2020
- Participated in kitchen staff meetings to discuss performance improvements and kitchen strategies.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Used pressurized faucet sprayer effectively to wash large quantities of dishes.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
- Monitored inventory to keep adequate stock of food items and supplies.
- Swept and mopped floors at end of shift to comply with sanitary regulations.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
Concessions Worker
Cinemark Theaters
Lewisville, Texas
06.2019 - 10.2019
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
- Followed company procedures for opening and closing concession stands.
- Attended staff meetings to discuss changes in policies or procedures.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Creekview Highschool
Carrollton, TX06-2019
Skills
- Guest relations
- Attention to detail
- Team collaboration
- Bilingual communication in Spanish
- Hardware maintenance for PC's
- Equipment troubleshooting IN PC's
- Record keeping
- Problem solving
- Inventory management
Languages
English
Professional
Spanish
Professional
Accomplishments
- Employee of the month as Hotel Front Desk Agent
- Employee of the month as Internet Cafe Attendant
Affiliations
- Interested in PC computer building as I built my own with computer component's I bought myself over the past years.
- I also like to watch movies between ones i haven't seen and the ones i have, i collect them.
- I Enjoy a good variety of music genres and artists and love to add any new songs I discover each year.
- I like to read Sci-fi, semi-autobiography books and Graphic novels.
- I partake in a little bit at competitive Video games and story based games which i find fun.
Timeline
Hotel Front Desk Agent
Doubletree By Hilton Hotel
04.2022 - 10.2023
Internet Cafe Attendant
AK PC Gaming Cafe
11.2020 - 11.2021
Kitchen Porter
Bowlmor AMF Centers
12.2019 - 03.2020
Concessions Worker
Cinemark Theaters
06.2019 - 10.2019
High School Diploma -
Creekview Highschool
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