Hi, I’m
Leonardo Mendoza
Bakersfield
Summary
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Overview
6
years of professional experience
Work History
Walmart
Key Holder
03.2022 - 09.2024
Job overview
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
McDonald's
Shift Leader
09.2019 - 03.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Buck Owens Production
Lead Dishwasher
10.2018 - 08.2019
Job overview
- Supported fellow team members in additional kitchen tasks such as food preparation or general cleaning when required.
- Promoted a positive work environment with strong communication skills among all staff members.
- Prevented equipment malfunctions by routinely checking dishwasher performance and addressing issues promptly if necessary.
- Enhanced cleanliness standards with thorough sanitization of all dishware, utensils, and cooking equipment.
Education
California State University, BakersfieldBakersfield, CA
Bachelor of Arts from Business Management
08-2026
University Overview
- Relevant Coursework: Microeconomics & Macroeconomics
- Relevant Coursework: Statistics
- Relevant Coursework: Managerial Accounting & Financial Accounting
Skills
- Customer service
- Positive attitude
- Punctuality
- Cash handling
- Team leadership
- Problem-solving
- Training and mentoring
- Strong verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Key Holder
Walmart
03.2022 - 09.2024
Shift Leader
McDonald's
09.2019 - 03.2022
Lead Dishwasher
Buck Owens Production
10.2018 - 08.2019
California State University, Bakersfield
Bachelor of Arts from Business Management
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