Leonardo Montanez Daza
Summary
Dynamic and adaptable professional with a proven track record at Rainforest Cafe, excelling in exceptional customer service and cash handling. Leveraged strong work ethic and problem-solving skills to enhance guest experiences and increase sales through effective upselling. Demonstrated proficiency in foreign languages, contributing to a diverse and inclusive customer service environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Rainforest Cafe
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier
Shell Gas Station
09.2021 - 02.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
GED -
Galveston, TX12-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Foreign language proficiency
- Adaptable and flexible
- Problem-solving
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Rainforest Cafe
02.2023 - Current
Cashier
Shell Gas Station
09.2021 - 02.2023
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
GED -
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