Leonardo Montenegro
Kissimmee
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Night Auditor
Hersha Hospitality Management LP
02.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Internal Staffing Coordinator
UNIMAC Management
02.2023 - 02.2024
- Verified payroll, vacation and sick time hours to support accounting processes.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Worked closely with other departments within the organization to address workforce planning needs effectively.
- Developed and facilitated new-hire orientations.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
Education
High School Diploma -
Gabriela Mistral
Venezuela05-2018
Skills
- Night audit
- Financial reporting
- Cash management
- Revenue reconciliation
- Emergency response
- Payroll administration
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Data entry
- Decision-making
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Night Auditor
Hersha Hospitality Management LP
02.2024 - Current
Internal Staffing Coordinator
UNIMAC Management
02.2023 - 02.2024
High School Diploma -
Gabriela Mistral
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