Summary
Overview
Work History
Education
Skills
Timeline
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Leonardo Neda

Lake Worth,FL

Summary

Dynamic customer service leader with extensive experience at Aero Care Medical Transport, excelling in team management and complaint handling. Proven track record in enhancing customer satisfaction and resolving escalated issues. Skilled in performance evaluations and staff coaching, driving operational excellence and fostering a positive work environment.

Overview

8
8
years of professional experience

Work History

Customer Service Representative Team Lead

Aero Care Medical Transport
10.2022 - 02.2025

Supported patients in settling bills for medical supplies.

Supplied medical equipment for sleep apnea treatment.

Supplied medical equipment for diabetes management.

Oversaw sales team operations.

Delivered exceptional support to enhance customer satisfaction.

Managed escalated customer concerns with professionalism.

Salon Manager

Palm Beach Hair Co
04.2018 - 06.2021
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.

Restaurant Manager

Jax Bistro
05.2017 - 03.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.

Education

High School Diploma - Sales

Santaluces High School
Boynton Beach, FL
05.2017

Skills

  • Team management
  • Call center experience
  • Complaint handling
  • Team coaching
  • Staff monitoring
  • Issue resolution
  • Performance evaluations
  • Production goal setting
  • Skill development

Timeline

Customer Service Representative Team Lead

Aero Care Medical Transport
10.2022 - 02.2025

Salon Manager

Palm Beach Hair Co
04.2018 - 06.2021

Restaurant Manager

Jax Bistro
05.2017 - 03.2019

High School Diploma - Sales

Santaluces High School