Dynamic customer service leader with extensive experience at Aero Care Medical Transport, excelling in team management and complaint handling. Proven track record in enhancing customer satisfaction and resolving escalated issues. Skilled in performance evaluations and staff coaching, driving operational excellence and fostering a positive work environment.
Supported patients in settling bills for medical supplies.
Supplied medical equipment for sleep apnea treatment.
Supplied medical equipment for diabetes management.
Oversaw sales team operations.
Delivered exceptional support to enhance customer satisfaction.
Managed escalated customer concerns with professionalism.